Php Mailparse Extension Installed But Support Mail Handling Shows Error

[hostingDifferent-Scott]

I have the php mailparse extension installed yet when I try to add pipe email to mail handling under support departments, I get an error saying it's not installed.

[Paul]

I have the php mailparse extension installed yet when I try to add pipe email to mail handling under support departments, I get an error saying it's not installed.

 

Does it show up in your phpinfo?

[hostingDifferent-Scott]

I don't see it, but it does show up when I look at php in ssh.

[Paul]

Perhaps mailparse is not loading via the web server? Didn't you have a similar issue with IonCube?

[HarrisonLILY]

i had a similar problem and ended up having to create an ini file in /etc/php5/conf.d with the line extension=mailparse.so then restart apache2 service

 

seems i didn't fully install it!

[hostingDifferent-Scott]

Got the mailparse issue fixed, but now I'm getting the following error:

 

The following text was generated during the delivery attempt:

------ pipe to |/usr/local/bin/php -q /home/billing/domains/my.hostingdifferent.com/public_html/plugins/support_manager/pipe.phpplugin/support_manager/ticket_pipe/index/1/
       generated by support@hostingdifferent.com ------

Could not open input file: /home/billing/domains/my.hostingdifferent.com/public_html/plugins/support_manager/pipe.php

[hostingDifferent-Scott]

Any ideas on the error I listed above?

[Paul]

Got the mailparse issue fixed, but now I'm getting the following error:

 

The following text was generated during the delivery attempt:

------ pipe to |/usr/local/bin/php -q /home/billing/domains/my.hostingdifferent.com/public_html/plugins/support_manager/pipe.phpplugin/support_manager/ticket_pipe/index/1/

       generated by support@hostingdifferent.com ------

Could not open input file: /home/billing/domains/my.hostingdifferent.com/public_html/plugins/support_manager/pipe.php

 

Are you using any particular control panel?

 

Try piping to index.php instead, as described here - http://docs.blesta.com/display/user/Support+Manager#SupportManager-EmailPiping

 

 

support: "|/usr/bin/php /home/user/public_html/index.php plugin/support_manager/ticket_pipe/index/1"

[hostingDifferent-Scott]

Using DirectAdmin and both give me the same error.

[microz]

Hi,

 

You can solve this problem?

 

Rgds

[wfitg]

Got the mailparse issue fixed, but now I'm getting the following error:

Thanks for telling us how so when we are searching we can get an answer

[Michael]

Thanks for telling us how so when we are searching we can get an answer

 

Are you looking for how to install PHP Mailparse?

 

cPanel: MailParse via Module Installers section on whm

 

Non cPanel: yum install php-mbstring php-pecl-mailparse php-mcrypt -y

[wfitg]

Are you looking for how to install PHP Mailparse?

 

cPanel: MailParse via Module Installers section on whm

 

Non cPanel: yum install php-mbstring php-pecl-mailparse php-mcrypt -y

i installed mailparse-2.1.6.tgz

but get this error:

The PHP Mailparse PECL extension is required for parsing email tickets.

[Michael]

i installed mailparse-2.1.6.tgz

but get this error:

The PHP Mailparse PECL extension is required for parsing email tickets.

 

What OS, Panel are you using?

[wfitg]

What OS, Panel are you using?

Centos and x3

[Michael]

Centos and x3

 

x3 I take it is cPanel.

 

Go to cpanel, easyapache enable mbhash, mbstring, mailparse (if it's there). Then go to the pecl modules install mailparse and job done. However I've not used cPanel for a year and forgot most of it.

[wfitg]

x3 I take it is cPanel.

 

Go to cpanel, easyapache enable mbhash, mbstring, mailparse (if it's there). Then go to the pecl modules install mailparse and job done. However I've not used cPanel for a year and forgot most of it.

OK Thanks, i'll try this.

Actually i use WHM to manage apache. And yes, x3 is the cpanel version.

I'll try this over the weekend since it sounds like I may have to recomplie the server when i am done.

Is there a reason not to use IMAP?

[Michael]

OK Thanks, i'll try this.

Actually i use WHM to manage apache. And yes, x3 is the cpanel version.

I'll try this over the weekend since it sounds like I may have to recomplie the server when i am done.

Is there a reason not to use IMAP?

 

Nope, I'm a piping fan myself as it goes threw instantly, instead of waiting for the cron.

[Daniel B]

OK Thanks, i'll try this.

Actually i use WHM to manage apache. And yes, x3 is the cpanel version.

I'll try this over the weekend since it sounds like I may have to recomplie the server when i am done.

Is there a reason not to use IMAP?

 

There is no reason to recompile the server, using EasyApache to enable the required module is all that is required.  EasyApache will then automtically recompile php/apache and restart those services with no server downtime at all.

[wfitg]

There is no reason to recompile the server, using EasyApache to enable the required module is all that is required.  EasyApache will then automtically recompile php/apache and restart those services with no server downtime at all.

Thanks. I'll remember this.

Nonetheless, in my travels to solve this problem i found out all i needed to do was run:

pecl install mailparse

The error vasished. For some reason pecl was not configured for my version of PHP. This did the trick.