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Adding Domain Privacy after Domain purchased


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So I just actually had my first client purchase domains.  After the purchase, they now want to add privacy protection (which I have set as a configurable option).  I added the option via the admin panel to the service, it invoiced them, they paid the invoice....but in the service the config option is still unticked and it didn't send anything to the registrar to add it.

Did I do something incorrectly?  And what's the best way to get it added now that he paid for it.  I can check the box again and manually add it at the registrar, but then it will invoice again.

7 answers to this question

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Posted

Did the cron run to process the service change? Settings > Company > Automation: Process Service Changes

It's looking for pending service changes where the invoice has been paid.

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Posted

I know with Logicboxes you have to manually login to your account and add privacy protection. The module from Blesta won't support it. I believe some of the 'extended' modules made by Cyandark or Blesta Add Ons supports these features but double check with them first!

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Posted

Using the Logicboxes modules.

Even if it doesn't actually send the information over to the registrar (didn't realize it didn't work), shouldn't it at least update the checkbox in Blesta?  The client has paid in Blesta, the cron has run, but the checkbox is still unchecked (which means next year it won't bill for it to renew it).

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