U R G E N T - License NOT VALID

[siteAdmin]

Hi Blesta Support,

I use a license from Licensecart.com on clients.itnosa.com.

It should be valid until end of July.

But today the site says license is NOT VALID and we are unable to login.

Have sent URGENT email to Licensecart, but auto reply says office is closed today (being a Sunday).

Is there anyway Blesta Staff can help to activate the license as clients' requirements need admin login?.

 

Thank you in advance

[domaingood]

Yes, but support is 24/7 So you get an update ASAP.We are also using Mike services AKA Licensecart.Hope it will fix soon.

[Michael]

Sorry about that, can you please try now?

[siteAdmin]

Mike has updated the License validity about 45 mins ago. It works now.

Thank you Mike for your prompt attention, despite today being a Sunday (holiday for most of us).

 

[Paul]

Glad it's working for you. Just FYI for anyone with an urgent license issue where the license was purchased directly from us. Please open a ticket. Critical is best for a license issue if a re-issue does not solve it. One of only a few reasons Critical is appropriate. If you purchased your license from a reseller, please contact the reseller first. If you contact us, we will need your license key and your email must match what's in the whois for the domain.

[siteAdmin]

7 hours ago, Paul said:

Glad it's working for you. Just FYI for anyone with an urgent license issue where the license was purchased directly from us. Please open a ticket. Critical is best for a license issue if a re-issue does not solve it. One of only a few reasons Critical is appropriate. If you purchased your license from a reseller, please contact the reseller first. If you contact us, we will need your license key and your email must match what's in the whois for the domain.

Thanks for the information.