Search the Community

Just discovered an odd phenomena. SCENARIO 1 : An existing (registered) client sends a ticket from outside of the Blesta System, the ticket gets allocated to their account ( This is GOOD ) SCENARIO 2 : An existing (registered) client LOGS IN, and then sends a ticket from within the Blesta System, the ticket gets allocated to their account ( This is GOOD ) SCENARIO 3 : An existing (registered) client DOES NOT LOG IN, and then sends a ticket from within the Blesta System, the ticket DOES NOT get allocated to their account, hence the ticket is posted and stuck outside of their account ( NOT SO GOOD ) ==================== SUGGESTED RESOLUTIONS 1) - Can you please make it so Blesta will recognize the email address even if the person is not logged in, and posts from within the Blesta system ? NOTE : It should be able to successfully function in the same way as when a person is posting outside the system ( from like yahoo or gmail ). 2) - Can you please make it so that we can MANUALLY allocate the ticket so that it is not posted and stuck outside of their account ? Look forward to your reply. Thanks in advance