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Showing results for tags 'Support Manager'.
Found 12 results
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Hi All, I am proud to announce that first release of Blesta-Cerb plugin. What is it? This plugin enables Cerb integration with the Blesta clients to create, update, reply, attach files and close tickets in the native Blesta client interface. This plugin replaces the built-in Support M...
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Hello, I have narrowed down that a large number of errors in the blesta logs (logs_blesta) folder is being caused by the Support Manager plugin when browsing the Knowledgebase (KB) and using Support Tickets under PHP 7.4. There are no visible problems with the functioning of the KB or Support T...
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Hello. With Support Manager enabled, is it possible to setup a per agent signature which is added automatically when an agent replies? If yes, then how do I do that? Thank you.
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Hello. Support Manager is setting a reply-to header. At least in my case that brings issues. The thing is I want my customers to send support requests to support@example.com. But since we are using G Suite with piping I had to setup a forward to support@support.example.com. As a result a custom...
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Hello, I have seen the bug for the bulk updater dialog in Chrome: https://dev.blesta.com/browse/CORE-2598 But to expand on this; in Edge on Windows 10, you are unable to select anything in the drop down box for "With Selected Tickets" (eg. "Update Status"). Secondly, in Ch...
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Hello - Have a quick question and maybe this will turn into a feature request (if it hasn't already), but I want to be able to add the Client's Name to the "Staff Ticket Updated" email that is sent out, that way it shows what client submitted the Ticket without having to login to find out. I tr...
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Hello - When Accounts are created, typically the "business owner" is the primary Account Contact, however more often I am adding additional Contacts to the account for their Support Personnel and every time a response is submitted to a Ticket, the Primary Account Holder also gets an email. Is t... -
Getting the following error after upgrading to Blesta v4.0.1 Fatal error: Class 'SupportManagerController' not found in /home/omnia/www/support/plugins/support_manager/support_manager_kb_controller.php on line 11 Not sure what is happening here. Any insight would be appreciated. Thanks.
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Hello - I am using the Support Portal plugin and have a quick question, is there something to enable administration notifications that a ticket had been sitting for X amount of days? Something that sends an email reminder to the Staff person it is assigned to in order to remind them they have a...
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Is there a config setting to control the font size used for the text entry on a support ticket? I'm on a MacBook Pro with 1440x900 resolution and using Chrome. I've attached a screenshot.
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Hello. I previously used support manager pro, but I need a knowledge base feature, and the feature is located in plugin (support manager) blesta native. how to import data (ticket) from the support manager pro to support manager? warm regards,
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Hello, I think it would make sense to change the Support links to be more SEO friendly, but more importantly, human friendly. Currently, they are in this format: plugin/support_manager/knowledgebase/index/1/ client/plugin/support_manager/client_tickets/departments/ It would be nice to s...
