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Hi Paul, tks for your reply I´m using a shared hosting and just recieved a notice that they have updated Perl modules, so there might be the cause for this issue. I´m using the last Blesta version 3.1.3, but seems I´m using a wrong cron command, which should I use? tks!

Hello there I´ve started recieving this message from cron deamon today: Cron: GET -t 15m 'http://blesta-install/cron/?cron_key=KEY' >/dev/null Parsing of undecoded UTF-8 will give garbage when decoding entities at /usr/lib/perl5/vendor_perl/5.8.8/LWP/Protocol.pm line 114 cron jobs seem to work ok. Any idea about this? Thanks

Sorry, it works. I´ve deleted a {for} line of other loop and was giving me error.

Hi, I'd like to add invoice item details in the email template but doing it wrong, getting error Template parse error: Invalid for loop syntax. This is the code I´m adding to email template (invoice delivery - unpaid) Invoice #: {invoice.id_code} --------------------------------------------------------------- {% for item in invoice.line_items %} {item.description} | {item.qty} | {item.total} {% endfor %} --------------------------------------------------------------- Total: {invoice.total} What I need is to loop {invoice.line_items} and print tha vars I need. Thanks!

I´d like to add a few more details to Paul´s update, maybe it can help someone else: I was not able to get POP3 working, but IMAP worked for me, this is what I did to resolve, in order: 1- disable cpanel cron job 2- check log_cron table, erase support_manager task with end_date = NULL (follow this forum topic) 3- run cron manually, in a few seconds, tickets should be created. I added again the cronjob in cpanel every 5 minutes, but it did not work. This was the command: /usr/bin/php /home/MY-USER/public_html/MY-FOLDER/index.php cron As no error message was returned, I tried a few more times, but no ticket was created in support manager. Finnaly I tried to set a cron job that called to cron URL (see docs). 4- Add cron job to call cron URL, with command: GET -t 15m 'http://MY-BLESTA-URL/cron/?cron_key=MY-CRONKEY' (-t refers to: <timeout> Set timeout value) This worked for me! Side note: I guess my problem has to be related with how I installed mailparse extension. As I´m using a shared hosting, I´ve installed mailparse in my user account root -> '/home/MY-USER/php/ext/mailparse', also had to copy there all php extensions (as I had to change php.ini extensions_dir value). Maybe when running cron job command begining with '/usr/bin/php', as extensions are not there and can´t find them, mails are not parsed. (I´m guessing, not sure). Thanks everybody for all the help.

I´ve just recieved a reply from support, thanks!

thanks for the suggestion. I´ve tryied IMAP and doesn´t work either, I´ll keep testing and see what happens, thanks!

thanks Michael, I´ve opened a ticket. Do you know how much can it take to get a response? I can´t figured out whats wrong, I´m sure the setup is OK. Ticket piping is the last thing I need to setup and go working with blesta, it´s just a little frustrating not getting it work.

I have a valid license but not a login to open a ticket. How can I open a ticket support?

Still can´t make it work. I double checked the settings and are all ok. Mailparse is installed. Is there a log to see error messages? Someone can drop a line to guide me?

OK, I guess for google apps might be 'inbox' in lower case?? don´t really know. Is there a place where I can check the logs for errors? I really need this working. many thanks for your help!

I guess not, what should I setup in Box Name??

thanks for replies! - In settings >> automation, enable pop3/imap: OK, it´s enabled (5 minutes). Also have set up cron job and it´s working. - credentials: are correct, for google apps I´m using: (setup params for incoming email) handling: pop3 security: SSL host: pop.gmail.com user: support@mydomain pass: ok port: 995 (google account has pop3 enabled) In the same hosting account I haver the old Trellis Desk installed and setup with this same credentials and they work. Am I missing something? thanks

Hi Cubic, thanks for your reply. My domain is setup with google apps, I´ve read that I´m unable to setup piping in cpanel when MX records look to external server. (please correct me if I´m wrong!!). Support plugin works ok from the UI, it sends with no problem (I´ve setup pop3 for outgoing messages with same email account). What isn´t working is when a client sends a mail directly to support@mydomain, I´m not able to download them via pop3 or imap. Hope someone can help. thanks!

Hi, I´m staring using Blesta, looks very awsome so far. I´m having this issue with Support tickets: - In Department, I´m setting up POP3 as email handling, but no ticket is retrieved. - I´m sure al params or ok, as I´m using this same account with old Trellis Desk (which I´m switching from) - I´m using google apps for this domain, and have POP enabled. In Tools > log, says: - Attempting plugin cron for support_manager poll_tickets. Finished plugin cron for support_manager poll_tickets. Not much info, no errors. And sometimes jus stays for hours with no end date. Hope anyone can drop me a clue or some guide to flloow up this issue. Installation: Blesta 3.0.8, upgraded today to 3.1.0 Cron job: 5 minutes in cpanel License: from my hosting provider site5 Thanks!