One of the features I miss from WHMCS was it used to give a bar on the main Admin area telling me how many tickets awaiting reply, tickets open etc.
Would it be possible to have somthing like this added in?
Not nessisarily a bar but maybe a notification next to the support menu.
E.g. Support (5)
Or even a red box with the number in (I liked the look of this as someone is developing a live chat with this look).