a.daniello

+1

By my personal experiences, there are two little but useful improvements: 1. send notify via email about cron task locked or stalled (staff member can try to fix the problem, if present, asap); 2. set, in system settings, the number of hours from last time failed (6 hours is, in my opinion, too big, but can be useful set a value based on our needs).

Is native in Support Manager plugin (open ticket by staff member).

Are you sure that you aren't overwriting pagination settings?

Addendum: ul with class "pagination" is a standard definition for the Bootstrap component (http://getbootstrap.com/components/#pagination); this depends by the Blesta's porting to bootstrap, but i don't know why in the modules Blesta use "Blesta.pagination_client" as settings.

For pagination, Blesta use "pagination" helper (helper/paginations/pagination.php) with its default config, replaced by Blesta configurations (config/blesta.php): in this last file you can find ul class "pagination pagination-sm" as navigation' > 'surround' > 'attributes' > 'class' for pagination in client view only.

If process takes few time, you can add the "loading image" and its container/overlay in the page and make these hidden (class="hidden"), then show it when ajax call success ( $('#id_of_loading_overlay').removeClass('hidden'); ) or completed (depend on your check code). In this case you don't use a JS timer but take control by server side (for example, using https://github.com/ZzAntares/ProxmoxVE). This is only an idea, i don't know your code so i wait "this night" to see it!

Why not replace dosomething(); with $('#id_your_div').html(data); ?

From Blesta code: function startUpdateTimer() { return setTimeout(function() { $(this).blestaRequest("GET", '<?php echo $this->Html->safe($this->base_uri . "plugin/support_manager/admin_tickets/index/" . $this->Html->ifSet($status, "open") . "/");?>', null, // Success response function(data) { if (data.replacer == null) { $("#admin_tickets").html(data.content); $("#admin_tickets").blestaBindToolTips(); } else { $(data.replacer, $("#admin_tickets")).html(data.content); $(data.replacer, $("#admin_tickets")).blestaBindToolTips(); } }, null, {dataType: 'json'} ); }, 30000); } function stopUpdateTimer(timer) { clearTimeout(timer); } Hope this help you

I think that also Blesta has its method, but now i don't remember where it is

var interval = 1000; // 1000 = 1 second, 3000 = 3 seconds function doAjax() { $.ajax({ type: 'POST', url: 'increment.php', data: $(this).serialize(), dataType: 'json', success: function (data) { doSomething();// first set the value }, complete: function (data) { // Schedule the next setTimeout(doAjax, interval); } }); } setTimeout(doAjax, interval);

Naja7host, please explain better the problem: do you want know more about css class (eg http://getbootstrap.com/components/#pagination)%C2'> php class that generated the html with css class?

"Optional feature" is the best solution! +1 for me too

Simply because are two different Company/Client (two address, two vat code, ...): the manager/contact is the same but uses two different account in Blesta, one for each company. We have a lot of cases as it, and we have also a case of four Company. So it is in Italy and in some european countries. I don't know if this is important also in other countries.

Simply great! For me +1000! Please, open now a feature request!

Tickets are without distinction! And this issue is generalized: see attach. Also invoices empathize First Name + Last Name vs Company name, so we changed invoice template. Do you think this makes sense? Thanks

PauloV, it works fine! Great work! Only two questions (really two curiosities): 1. is available a vQmod version of this great plugin? 2. why Blesta team not uses your (well written) enchantments in official plugin? Thanks

Usually Blesta uses First Name + Last Name to indicate a client (as in support tickets, as in report, and so on). I'ld like Blesta indicates a client: - principally with Company Name, if available, - secondary with First Name + Last Name, if Company name isn't available. A use case to explain better: i have more clients related to the same contact (one person is CEO of more companies); in tickets we see always his name (eg "Mario Rossi") but the client is a company in some cases (eg "ACME"), another company in other cases (eg "M. Rossi Ltd"). This is not a big problem but i think that this can be an useful enhancement, and i'm very curious about your opinion and how you do in your country. Thanks

Thanks, PauloV. Now try to relax, while i go to test it.

Thanks!

Great! Thanks

Yes, it is as naja7host said! If i set pro-forma ad default document, Blesta sends a pro-forma also for a renewal, also if client hasn't paid yet. So client, pay the proforma to renew the service and also to get the related invoice. But Blesta now not send this invoice: so, as Paul says, "when proforma is converted to invoice, it should always be re-queued for delivery". Proforma and invoice are two different documents: only the invoice is a document with full administrative validity (client can trash proforma, is as a "to pay" document reminder). Now, we should re-send manually all invoices affected. Thanks

A Knowledge Base not really multi-language, if Blesta is multi-language, make sense? Client can't find any solution/article if search in his language, also if these articles are in his language. This is a paradox! So, why i can edit articles selecting language? This is not "high priority" task because: 1. Knowledge Base is a new addition; 2. Knowledge Base isn't a core functionality of Blesta; But if you won't add this to Blesta, please remove also articles as multi-language.

Found problem: in constructor of /components/invoice_templates/[template_name]/[template_name].php, Blesta loads language for this template with second parameter null Language::loadLang("komunica_invoice", null, dirname(__FILE__) . DS . "language" . DS); But so Blesta load "self::$current_language" (default Blesta language or user's language in current session) and not the client's language. Solution is simply replace "null" with the ISO 639-1/2 code of the client's language, but... we don't know how!! Waiting for Blesta team, we're investigating on how to get this value.

Licensecart: 1. yes, we can't change it per department but isn't important: this'll always "only and simply" an "auto-closed" message, so the department is indifferent; 2. no, we can't do that on responses, because: a. the responses aren't multi-language (we group using "category" as "language"); b. should be more difficult to make "Auto-Close Predefined Response" as multiple selection (one for language), than as a pre-defined email template. Thanks