evolvewh

Add filters to allow us to filter all tickets by department, date range, status, priority and assigned to. This would greatly assist with looking up any ticket to reference it for any reason.

I do change it manually but I'll keep this for future reference. Thanks.

I'm sure that was the case. What is not right is this: If I were to have left this at 10 years, or any other term (or if the client changed this from their account), there would have been an invoice for $0, the service would have been renewed and in the case of a domain, we can't get our money back from the reseller or undo that renewal within a resellers system (I could see this being the same for GoGetSSL, TheSSLStore, Enom, etc). That leaves us on the hook and hoping the client is faithful and pays for the 'upgrade'. Also, there is no email sent to any of the company admins stating that a change was made. I think this would be a nice feature to have and I can make a feature request for it.

I agree about the renewal. The other issue with the 'paid status' is that the invoice was for $0 so there wasn't anything due.

Any other suggestions?

For anyone else looking into this, dejavusanscondensed works the best, IMO.

Thanks! I'm checking into it now.

Queue Service Changes Until Paid is checked Process Service Changes is running and ran on the day that package was upgraded and paid for. I think this is the correct response from the log: Attempting to process service changes. Processing service change #6 resulted in status: Error The process service changes task has completed. I don't know what #6 relates to though.

This was for a domain where the term was changed from 1 year to 10 years at first. I was testing this for the client, so I used the 'login as client' feature to go through the same steps. I immediately changed it back (within 5 minutes of the cron running) to 1 year because the term change was not yet authorized by the client. When I did this, logicboxes ran and renewed the domain for 1 year. I have 3 configurable options set for this service but none were changed. When I changed it to 10 years, a prorated invoice for $0 was generated which I kind of expected. I figured that if I left this to 10 years, they would receive an invoice 21 days before renewal for 10 years. When I changed it back from 10 years to 1 year, it generated a prorated invoice for $0 and then renewed the domain for 1 year. Payment was never collected and the domain has now been renewed until 5/10/17. Date that I made these changes: 4/10/16 Date the service was originally scheduled to be renewed: 5/10/16 Invoice days before renewal date: 21

How would I change the '?' that prints on the customers invoice for a configurable option? I'd rather use the ↳ that shows up on the admin side. It's a small thing but I think it looks more professional.

Blesta v3.6.1 Client went to his account, upgraded the Service to a new package, an invoice was generated and all was good there. After it was paid, the module isn't updated to show the change in package. This particular service uses the Universal Module. Is this a bug or not a feature of the Universal Module?

Under Settings -->> Billing / Payments -->> Invoice and Charge Options -->> Allow Clients to Change Service Terms (checked) When a client changes the term, there is a 0 balance shown and no invoice generated for the difference. The client clicks 'save' and thinks they are done. If this is not caught in time, the cron runs and the service is upgraded automatically. I just had this happen with a domain and I have to manually bill for it, hoping the client actually pays for it (I've already been charged for it). I also have to manually change the renew date under 'Manage' for the service so that the system doesn't generate another invoice and allow the module to renew it for another year on top of this. I do not know if this is module specific or if it's happening any time someone changes a term (for any type of service). I've turned off this option and the 'Allow Clients to Change Service Package' option for now. I can't afford to have this keep happening. I can open a feature request if needed but it would be nice for the admin(s) to receive a notification whenever a client changes the term or service package. Otherwise, it's very hard to keep track of. Blesta v3.6.1 with the core Logicboxes module. Slight correction to the post: An invoice is generated but it's prorated for $0.00

We created a package for each TLD and one order form for all. We also setup configurable options for DNS Management, Privacy Protection and Email. We use the Logicboxes module for our domains. v4.1 is going to get a major overhaul for domain management so it should be a lot easier and much nicer to deal with. If you're ok with a single price for multiple TLDs or you're not selling too many different TLDs, you could go the route that others have suggested.

I think this is along the same lines and maybe it's addressed in one of the other core tasks for 4.0 but I wanted to add the following: Since DST, my invoice generation and auto debit are running an hour later than what they're set to. I have the server time synced and invoice generation is set to run at 7am and auto debit at 9am. Right now, they run at 8am and 10am. The other tasks could be off as well but I haven't paid close attention to them.

I see this didn't get any attention but I wanted to bring it up again. Are we the only one interested in this? I know there is a lot on the 'backlog' right now.

4.0 is in development now. From what I hear, it's a major overhaul so it's taking longer than usual. You can track the progress here: dev.blesta.com

Update to ticket {ticket_hash_code}: {ticket.summary}

That is strange. Hopefully one of these 4.0 tasks takes care of it. https://dev.blesta.com/browse/CORE-1485 https://dev.blesta.com/browse/CORE-2149

Guess I have to make a feature request because they haven't been there.... been a long week!

Got that part of it. I just thought actual breadcrumbs would be added back in (not the sub links that exist in current versions). I'll wait and see what the beta looks like!

1. I just meant that as you move your mouse over each link, have a background color along with the change in the link text color. 2. What do you mean by 'moved to the menu'? I do prefer this new style over the previous. Desktop is really the only place that I access the admin. I don't bother much on the phone or tablet.

Looks great overall! 2 Questions: 1) Is the hover effect a background over the hovered link? I would personally like to see that. 2) Where did the breadcrumbs go below that? In the process of being replaced?

I have no idea what it involves in terms of coding but I wonder if it's possible to sort of have a separate 'save note' button that is on the same screen but has a completely different function and does not do anything to the actual ticket status? Otherwise, when a reply or note is added, could there be a prompt box that appears asking if we want to update the ticket status? That may defeat the purpose of what the other users have been asking for in this thread.

Valid point. I didn't look at that piece of it because I've never added notes to a support ticket. I was more concerned with updating the actual ticket reply.

I agree and I think the statuses should be: Awaiting Client Reply (automatically set after a staff member responds) Awaiting Staff Reply (automatically set after a client responds to a ticket) Sorry to hijack a little bit but it would be really useful to see these statuses in the main list of tickets along with a 'from' column to show which client the ticket belongs to.