evolvewh

Makes sense that it's tricky to do without switching to a mobile specific menu. I can work with this setup though. As a side note, I personally use the Blesta admin 95%+ when I'm on a desktop and not a mobile device. It'll be interesting to see how others use it.

Much better but it seems like there is a small bug.

If possible, it would be nice to see the sub menu appear by hovering the mouse over the main nav item on the admin menu vs. clicking it. Otherwise, I like the menu a lot!

From looking at the licensecart demo, see the attached image.

I'll give it a try and report back on how it goes.

I'd like to make a request for the ability to set a unique email subject for each service activated. Right now, if a client orders multiple services they receive each email with the same subject and it seems to be real easy for them to misplace them or not locate them for one reason or another (they seem to just delete them most of the time). When it happens, our work around is to copy and paste the info from the bcc email we're receiving but it makes things a bit less efficient. Example: Customer orders hosting, a domain and an SSL Subject for Hosting: (let us set this when we set the package email contents) Subject for Domain: (let us set this when we set the package email contents) Subject for SSL: (let us set this when we set the package email contents) This would also allow them to search their inbox a bit better as well. I think we all know that a lot of people don't keep a very neat inbox! What is the reason behind the 'New Service Activated' email? It seems like an extra, un needed step / feature to me but I'm sure there was a good reason for it. Sort of a 2nd feature but related: Maybe make a copy of each welcome email available for download within their account.

Don't quote me on this but I believe if you put this in your 'Service Created' email template, they will only receive one email with the contents of the Email created under the Package itself: {package.email_html}. That's the way we have it setup and when I receive a copy of it, I only receive 1 email. I'm sure Licensecart can verify this real soon.

If I'm not mistaken, they receive 'Account Creation', 'Service Creation / Welcome Email' (as one combined email) and 'Invoice Due / Paid'. Our template for 'Service Creation' is {package.email_html} which would pick up the contents of the 'welcome email'. I think 'Service Creation' is there if you want to have a generic message that gets attached to the Welcome Email for every package but I've honestly never paid close attention! It does sound confusing though. docs.blesta.com says this about the Service Creation and other email templates in that section: By default, these templates usually don't have to be modified, but it's a good idea to review them in detail anyway.

This seems to solve the issue so I'm happy. Thank you for the quick response. I'm just amazed that I've used Blesta for over a year and I've just realized this.

Very interesting.... I learn something new every day. Thanks for the tip and I'm correcting it on our install now.

Right now, I have a separate order form for each hosting plan and each SSL. You're saying that if I assign the SSL group and Hosting group to each specific order form, it should work as I'm expecting it to? I'll give that a try right now

We had a client email us asking how to order hosting and SSL on the same order. We have it setup so that everything is ala carte vs. setting up a hosting package and adding all of the SSL certificates to that package as an add on. I was under the impression that someone could order hosting, configure it and then go to our SSL page, choose that service and configure it and both the hosting and SSL would be in the cart. Instead, the first service (hosting in this case) is no longer in the cart. To me, this doesn't make a lot of sense. When someone shops at an online store, items are retained in the cart as they shop around. Why isn't this the case with Blesta? I really don't want to think of the number of people that have left our site or another Blesta site because of the confusion and frustration. Is an 'add on' the only way of getting around this issue?

This is what works for us with the latest stable cPanel release: pipe.php file needs to be 700 permission and add the hash bang to the first line of the file.

Fair enough. I know registars typically let you 'transfer' for 1 year only and then you have to 'renew' for anything beyond that. Since you're still planning, can you look further into the example I gave above about someone having a domain elsewhere, no privacy protection and a future expiration date? All registrars are going to lose a lot of money on this. I luckily caught it recently but I had a client who had a domain elsewhere with a renewal date of next year, no ID protect and she transferred to us with a 9 year renewal total and added ID protect. If I didn't catch it in time, we were out the cost of 8 years worth of ID protect. I think it would be in your best interest to give the user to option to offer it for 1 year or as long as it's active and they can choose this package by package if they want to.

The grid sounds great. It would depend on others but I personally think you only need 1, 2, 3, 5 and 10 years. In our experience, it's very rare when anyone chooses the in between years. I really like the client group idea as well. We would prefer individual pricing for each 'add on'. We charge for ID protect, we don't charge for DNS Management and we rarely sell Email Forwarding. I guess if you did group them all together, we'll make the pitch that we're giving more for less. There are also certain TLDs that come standard with ID protect so you would look like you're double charging if anyone is aware of how it works (from being with a previous registrar) Is it possible to make these templates optional? Right now, Logicboxes automatically sends a white label email from their system to our clients for Domain Renewal Notices and we can't turn this off. If it was mandatory in Blesta, the client would receive 2 of these and become confused. The rest of the automation tasks are perfect. One thing that is not mentioned and maybe this is just an API function: Client has a domain at another registrar now without ID protect and it expires two years from now (as an example). They order a transfer to us (as an example) and they now choose ID protect. Logicboxes will charge for 3 years of ID protect. Can the new domain plugin detect this and charge the client the right amount when they signup? I don't use any other reseller so I can't speak to how they handle this. Great start and I'm excited for it!

That's exactly what they did. Since the first payment was already processing, I just wondered if there's a way in the coding to prevent them from having a 2nd charge made.

No worries!

I think you meant to reply to my other post about the LogicBoxes module! This post is about a separate issue that doesn't deal with LogicBoxes!

I have a client who just paid an invoice using the pay now link (didn't login to the portal) and they paid twice. Stripe is the payment module being used on v3.6.2 She said she didn't think the payment button was doing anything so she clicked it again. Is there any way to prevent this? It might have been a one time situation, I'm not sure. The Blesta logs just show success for both transactions. No other details.

Great work. I just wanted to mention that it may be a good idea to include in this post that you offer a one time purchase fee as well. I saw it mentioned on the marketplace link but not here. This is what I see on the Market Place page: Only for $49.99 per year or $199.99 one time.

That makese sense. I'll have to add text to tell clients to unlock it and I'll modify this text on the Settings tab: Release the registrar lock so the domain can be transferred. Thanks!

My apologies for the confusion. Multi Tasking always seems to get me in trouble. Here are the messages. The domain is locked and the client has tried to update the Whois information. 1) They make the changes and click save: The data was successfully updated. 2) I have the same input / output 4 times and a success message for each in the logs: Input: https://httpapi.com/api/contacts/modify.json a:13:{s:10:"contact-id";s:8:"33189728";s:4:"name";s:21:"Name";s:7:"company";s:25:"Company";s:5:"email";s:19:"Enauk /address";s:14:"address-line-1";s:18:"Address 1";s:4:"city";s:8:"City";s:5:"state";s:8:"State";s:7:"zipcode";s:5:"Zip";s:7:"country";s:2:"US";s:8:"phone-cc";s:1:"1";s:5:"phone";s:10:"Phone Number";s:11:"auth-userid";s:6:"481018";s:7:"api-key";s:32:"xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx";} Of course I got rid of the clients details above to post this. Output: https://httpapi.com/api/contacts/modify.json {"entityid":"33189728","status":"Success","eaqid":"379050693","actiontypedesc":"Modification of Contact Details in the Registry","actionstatusdesc":"Contact modification completed successfully in all registry","currentaction":"379050693","actiontype":"Mod","actionstatus":"Success","description":"DomainContact"}

Oops. Didn't realize that but I am referring to the Whois. Thanks!

With the power of databases and queries, users shouldn't have to go the extra steps for that. It's not about being lazy. It's about efficiency.

It's the Whois information. Not the nameservers.