they can manage it by clicking manage on the service row and also clicking the row on the services box for a log in link. The cPanel Extended has more features / options on the manage screen.
if you don't have shell access to the ftp server where the backups will go use port 21. I believe the server running Blesta needs mysql something to do the backup
Just uploaded the 1.2.0 screenshots as it's completed, we're just waiting for a beta (guinea pig) to test the upgrade for us to ensure it works 100% smoothly and we will add 1.2.0 to the download manager for new and current customers.
Should be ready soon just importing the db and then move back to the blestacms 1.1.2 ready to try the improved one after Abdy has tested it first haha ;). If needed you can PM me here and I can re-issue it for you.
Prob not mate they didn't update their page and they have too many clients haha so it could have been delayed but sent to others early There also hasn't been a thread on WHT yet either lol.
Can't wait some of their clients got it on the 20th March mate: https://www.lowendtalk.com/discussion/109083/whmcs-introducing-tier-based-pricing-on-reseller-program