Michael

Yes because you only have the one row and a name. You want a quantity or a dropdown you have a checkbox without a value. Look at the docs mate

This: https://docs.blesta.com/display/user/Multicraft#Multicraft-SampleConfigurableOptions If you are go to Packages > Configurable Options > edit the option and ensure it has: Client can Add Client can Edit them checked.

Are you using the configurable options?

Please see: I think that might be what you are looking for?

You're welcome it's a known issue with 4.0.0.

ah and yeah the guys will be able to sort it for you hopefully I don't have that but I did have a cron task stuck before and it was the provisioning services one and it was because a pending service couldn't provision.

Please upgrade to 4.0.1

ok so it's that one which is taking it's time keep an eye on it for the next 5 minutes see if it stops. If not hopefully @Paul @Tyson or @Jono can help you find out why.

I believe there used to be if I remember correctly but the HTML played up so they removed it and made it Markdown only.

Which task?

The Support Manager doesn't support WYSIWYG it supports Markdown which converts to HTML. Aka: # H1 ## H2 ### H3 #### H4 ##### H5 ###### H6 Alternatively, for H1 and H2, an underline-ish style: Alt-H1 ====== Alt-H2 ------ Emphasis, aka italics, with *asterisks* or _underscores_. Strong emphasis, aka bold, with **asterisks** or __underscores__. Combined emphasis with **asterisks and _underscores_**. Strikethrough uses two tildes. ~~Scratch this.~~ 1. First ordered list item 2. Another item ⋅⋅* Unordered sub-list. 1. Actual numbers don't matter, just that it's a number ⋅⋅1. Ordered sub-list 4. And another item. ⋅⋅⋅You can have properly indented paragraphs within list items. Notice the blank line above, and the leading spaces (at least one, but we'll use three here to also align the raw Markdown). ⋅⋅⋅To have a line break without a paragraph, you will need to use two trailing spaces.⋅⋅ ⋅⋅⋅Note that this line is separate, but within the same paragraph.⋅⋅ ⋅⋅⋅(This is contrary to the typical GFM line break behaviour, where trailing spaces are not required.) * Unordered list can use asterisks - Or minuses + Or pluses [I'm an inline-style link](https://www.google.com) [I'm an inline-style link with title](https://www.google.com "Google's Homepage") [I'm a reference-style link][Arbitrary case-insensitive reference text] [I'm a relative reference to a repository file](../blob/master/LICENSE) [You can use numbers for reference-style link definitions][1] Or leave it empty and use the [link text itself]. URLs and URLs in angle brackets will automatically get turned into links. http://www.example.com or <http://www.example.com> and sometimes example.com (but not on Github, for example). Some text to show that the reference links can follow later. [arbitrary case-insensitive reference text]: https://www.mozilla.org [1]: http://slashdot.org [link text itself]: http://www.reddit.com Here's our logo (hover to see the title text): Inline-style:  Reference-style: ![alt text][logo] [logo]: https://github.com/adam-p/markdown-here/raw/master/src/common/images/icon48.png "Logo Title Text 2" Inline `code` has `back-ticks around` it. ```javascript var s = "JavaScript syntax highlighting"; alert(s); ``` ```python s = "Python syntax highlighting" print s ``` ``` No language indicated, so no syntax highlighting. But let's throw in a <b>tag</b>. ``` Source: https://github.com/adam-p/markdown-here/wiki/Markdown-Cheatsheet You can use html in the email template and put the markdown / text in the support ticket markdown box, which is what we do.

Closed this thread as you've already posted a thread over at: And if it's a feature request this is the wrong forum.

Best to check the Settings > Company > Automation and see if there's a spinner near a task job which doesn't vanish.

It works for me. Template: Ticket Received HTML: Dear Sir / Madam, Thank you for contacting us! We have successfully recieved your ticket & our monkeys are delivering it to our {ticket.department_name} team, who will answer it for you shortly. Ticket Summary: {ticket.details_html} Ticket Information: Ticket Number: #{ticket.code} Ticket Status: {ticket.status_language} Ticket Priority: {ticket.priority_language} Ticket Opened: {ticket.date_added | date "M d, Y H:i"} After Hours Support: We are open Monday - Friday 9am to 5pm GMT. If you've emailed us outside of our office hours, you may find what you're looking for by searching the following: - Knowledge base: https://{client_url}plugin/support_manager/knowledgebase/ - Blesta forums: http://www.blesta.com/forums/ Kind regards, The Licensecart Team TEXT: Dear Sir / Madam, Thank you for contacting us! We have successfully recieved your ticket & our monkeys are delivering it to our {ticket.department_name} team, who will answer it for you shortly. Ticket Summary: {ticket.details} Ticket Information: Ticket Number: #{ticket.code} Ticket Status: {ticket.status_language} Ticket Priority: {ticket.priority_language} Ticket Opened: {ticket.date_added | date "M d, Y H:i"} After Hours Support: We are open Monday - Friday 9am to 5pm GMT. If you've emailed us outside of our office hours, you may find what you're looking for by searching the following: - Knowledge base: https://{client_url}plugin/support_manager/knowledgebase/ - Blesta forums: http://www.blesta.com/forums/ Kind regards, The Licensecart Team ----- Template: Ticket Updated HTML: Dear Sir / Madam, Our monkeys have delivered your ticket all the way from our mail room to our {ticket.department_name} team & they have finally got around to yours and replied. Awesome! Ticket Summary: {ticket.details_html} Ticket Information: Ticket Number: #{ticket.code} Ticket Status: {ticket.status_language} Ticket Priority: {ticket.priority_language} Technical ticket information: We are open Monday - Friday 9am to 5pm GMT. This ticket was last updated: {ticket.reply_date_added | date "l d"} of {ticket.reply_date_added | date "M Y H:i A"} Reply to this ticket or visit: https://{update_ticket_url} Kind regards, The Licensecart Team TEXT: Dear Sir / Madam, Our monkeys have delivered your ticket all the way from our mail room to our {ticket.department_name} team & they have finally got around to yours and replied. Awesome! Ticket Summary: {ticket.details} Ticket Information: Ticket Number: #{ticket.code} Ticket Status: {ticket.status_language} Ticket Priority: {ticket.priority_language} Technical ticket information: We are open Monday - Friday 9am to 5pm GMT. This ticket was last updated: {ticket.reply_date_added | date "l d"} of {ticket.reply_date_added | date "M Y H:i A"} Reply to this ticket or visit: https://{update_ticket_url} Kind regards, The Licensecart Team

It could be a cron job task is stalling and hasn't moved onto the other task or the PayPal isn't able to callback and tell Blesta the payment has been made. The other delays for PayPal payments are if a client uses a e-Cheque or doesn't have the funds yet.

sounds like it's not calling home to your control panel.

Maybe also a way to allow customers to be excluded?

Ah some charge a late fee of a fix amount

Should have a option for % on top or a fixed fee?

I allow both on Licensecart, but I think Paul only has one time payments. No-one has brought it up to me but I have to say the only issue I have is the pro-rata isn't charged for the first time.

we need to see the output and input of the virtualizor module logs like you did but not on a cPanel row but the Virtualizor row.

I've never experienced it either mate i wonder if they check PayPal and wait, but then again I'm sure I did that on the Blesta client area and didn't get redirected.

he's using Windows mate. See this mate: http://stackoverflow.com/a/9645756 It may not work so you may have to jump and move to Linux which is 1000% better.

Maybe allow admins to set pre-set terms before someone can be an affiliate? - [x] days registered. - [ ] active services. - [ ] active domains (if the new domain system is out). - [ ] minimum spending.

Whoop Whoop!