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Unfortunately, I don't have that option. After clicking Continue button, like in your first screenshot, it goes directly to Order confirmation, like this: Order #56c5b4565ff0e Your order has been received, pending your payment below. Any idea? Thanks.

It looks like after adding an item to the shopping cart, client doesn't have any option for editing, except empty cart. Or am I missing any setting? Thanks.

Let's say I have added a new contact (with email dev@clientdomain.com) to a client account (with email owner@clientdomain.com). I want to send a ticket to that new contact at dev@clientdomain.com, but in Support Manager, it seems I cannot do that. When entering the dev name or dev email, Blesta says "No clients found. Try searching again." When adding that contact, I have chosen contacts, services, support permissions already. Is that a limitation of Support Manager, or am I missing something? Thanks.

Somehow I don't have any report from my Blesta installation. I have set cron in Setings - System - Automation, and I know the cron is running, because the suspending, canceling tasks have been done correctly. Also, in Settings - Company - Automation, I have enabled all settings, including Deliver Reports, but I have no email delivered to my inbox. Anywhere that I can check if any report is really creating? Thanks.

I have customers asking about DNS Management feature too. Using Logicboxes module, but it doesn't have control over DNS records, private whois and domain lock/unlock functions. Is there any news about the new domain manager? Thanks.

That's the reason I have created a feature request here http://www.blesta.com/forums/index.php?/topic/4390-reactivate-service/ since April 2015, but no update from Blesta.

When I create a service for a customer, Blesta creates an invoice and sends to that customer. I assumed that email is using "Invoice Delivery (Unpaid)" template, but it is different. I checked "Invoice Notice" templates, but they are not the same either. When I checked client mail log, the first invoice email included this sentence already: But in the actual email message that customers received, that sentence disappeared. That happens to multiple customers, using gmail or their own domain names. Any idea why that happens? Thanks.

I have more customers complaining about this. It would be great if it can be deployed officially by Blesta. Concerning about browsers, I am saying the same browser, for example, Chrome, it have in-browser PDF viewer already, but Blesta still forces downloading. Thank you.

Is this useful feature released yet?

30 minutes? That is something you guess, or a setting somewhere? Another question: any security filter in Blesta allowing blocks users by their IP or email address? (With your answer above, I guess it's not existing in Blesta yet, still want to ask!) Thanks.

Having a client forgetting his password. So now, even I reseted password for him, he still cannot login. The error is "Too many failed login attempts detected." Any where in Blesta that I can "unlocked" his account / IP / or something else for him to log in? Thanks.

Most registrars using LogicBox now charge for private privacy. Can I request this feature again please?

Perfect, thanks Michael. Not sure how I could miss that.

Sometimes, customers are late in paying, but they do inform before the expired dates. In those cases, of course, we accept. However, Blesta doesn't have a feature to override the default auto suspend policy for each customer / service. Can I request this added please? Thanks.

What exactly do you want me to do? I posted what I did above. For testing, I just created a new invoice for this client, and this time, it's showing Invoice #PROFORMA-141 was successfully created again, and it really created a proforma-141 now. How can it be? You could see in the attached file, system showed that proforma-141 was created (even it's a real invoice #149), so the proforma invoice number now should be 142, not 141 anymore. Something wrong here, I just don't know what it is.

And something strange just happened to me. I created a proforma invoice #140. Sent to client. Then she needed to change, so I adjusted the invoice, saved it. And created a new proforma invoice for the same client. System returned that Invoice #PROFORMA-141 was successfully created, but it actually created a real invoice #149. See attached file please. How could it happen?

We definitely need proforma invoice issue fixed. I already have question from a customer that if there is anything wrong with system when she got 2 proforma invoices with the same number but different content.

That number keeps being the same. I created an invoice in Jun 25, it's proforma-invoice #140. Today, I created another invoice, and system created another proforma-invoice #140. When proforma-invoices are paid, the real invoice numbers are automatically changed correctly, however. So, something wrong at proforma-invoice number.

That's correct. I made a mistake with her account. It's working now. Thanks.

Not working for me. Can you guide the checking steps please? Thanks.

I am not sure why it's so complicated. Using the way Paul showed, I could update to correct server. However, as I mentioned above, group of 2 servers only shows packages from one server. Why that?

I used WHMCS from 2007, and I believe it's always there. However, the point is NOT that other systems have this feature or not. I raised a request, because I thought it's useful, not because Blesta should copy features from other systems.

No, it's not updated when I added accounts into Blesta.

This might be a good option. I know in that case, manual creating is needed. But it can be done easily by a create button, click to that, Blesta connects to server and create an account with existing information from Blesta. Thanks.

If 2 servers in 2 groups, there is no dropdown like you said. But when putting 2 servers in one group, then yes, I have that dropdown. Is that easier not to filter by group? And it seems there is a bug there with 2 servers in 1 group. If I setup 2 servers in one group, let's say server A has A1, A2 plans; and server B has B1 plan; both in group C. Then when setting up package, in Modules Options, I chosen group C. However, only DirectAdmin plans A1, A2 show up, B1 plan is not there. Also, only the IP of server A shows up. So, next time, I want to setup a service with B1 plan, it will be setup with wrong plan and IP.