furioussnail

Turns out it was an issue caused by how certain email servers or service providers set the "to" headers. I adjusted the department email address since my setup is a bit convoluted...

Hello! After upgrading Blesta to its latest version and running the upgrade script, new incoming support requests bounce with the standard message ("Our system received your email, but was unable to process it for one of the following reasons") with the subject header set to "Ticket:". The templates are the default ones. The attached image shows the config for the support department. Also, the logs reveal no issues even with debug mode enabled. maillog: Sep 29 10:05:46 portal postfix/local[29136]: 638C3BB807: to=<support-blesta@portal.example.com>, orig_to=<support-blesta@support.example.com>, relay=local, delay=2.9, delays=0.02/0.02/0/2.8, dsn=2.0.0, status=sent (delivered to command: /usr/bin/php /blesta/index.php plugin/support_manager/ticket_pipe/index/1) The pipe test creates a ticket successfully. Any suggestions on how to fix this or at least debug further are highly appreciated. Thank you!

Of course I didn't mean for you to post the whole code in open source format. But I still understand if that is still a no. Thank you anyways.

Thank you.

Would you consider adding Blesta core to GitHub? Most likely people will be willing to contribute. Thank you.

Hello. When adding a service based on the Plesk module users can login from Blesta into their panel. However, the problem is that the login link provided by Blesta directs to the control panel based on IP. This is a big issue since the certificates for the panels are issued by domain name instead of IP. Could you please make it direct based on host name instead? Thank you.

Hello. In Blesta 4.5 there is no option for customer to login into an add-on service based on Plesk module. Could you please add that option? Thank you.

Sounds good to me. If Blesta 4.6 comes with a fixed 2CO module I don't think the upload to Git is necessary anyway. Thank you.

Thank you for the update. When is 4.6 planned to be released? Could you considering uploading the source code to Git? Maybe some other developers will be able to help.

@Jono Could you please provide an update on this?

Are there any updates on this? CORE-2964 provides no further updates. Thank you.

@Paul Are there any plans to integrate the features of this plugin into the main one?

Hello. Is it possible to setup a Support Manager department so that it doesn't reply automatically to certain email addresses? Thank you.

@Jono Well, I used the same word and it is not working. I hope the plugin will receive the update soon. Thank you.

Under "Integrations" -> "Webhooks & API" there is a "Secret Word" section with the following options: "Instant Notification Service (INS) secret word" and "Buy link secret word". Which one did you use?