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Hello Adam. We have not heard from you in awhile. How are things coming along with the CERB Integration plugin ?

Hello Adam. How are things coming along with the CERB Integration plugin ?

Thanks to Mike @Licensecart I was finally able to reduce the File Size of my PDF Invoices. And wanted to post it here for anyone else that could use it. ========================= He said... Worked perfectly when I changed the font from a " custom " one I installed to helvetica. Instead of my invoices being a whopping 1.4 MB They are now only 453 KB !! ========================== Thanks again, Mike.

Sent request. https://requests.blesta.com/topic/send-welcome-email-to-added-contacts https://requests.blesta.com/topic/added-contacts-need-a-welcome-email FYI - Seems someone else sent the same kind of request a month ago. Is this function going to be "planned" ?

Are "Added Contacts" Sent a "Welcome Email" ? If not, do I need to make a request for it ?

Awesome. Thank you.

1) - You mean within the "PRE-Defined Response" ? 2) - There should at least be a "Help" tab that we can click on that will dynamically insert the markdown tags into the reply when we click on them from a dropdown list on the interface .

Ugh. Yeesh... There really should be a WYSIWYG for this area. ===== After all, there is a WYSIWYG everywhere else within Blesta. Why not here too ?

So where is the WYSIWYG within the " Support Manager " interface ? Under the "Reply" tab I see no WYSIWYG . Is there a setting that I need to activate ? =========== The sample you sent is from an "Auto Reply". ====== What I am referring to is at ... Support --> Tickets --> ( click a ticket number ) --> Reply (tab)

Submitted a request : https://requests.blesta.com/topic/the-html-tag-does-not-work-in-support-manager-template

The HTML Tag Does not Work in the Support Manager template. If you go to ... https://docs.blesta.com/display/user/Support+Manager You will see a designated " tag " for displaying the replies in HTML format. It is " {ticket.details_html} " The ticket reply details in HTML ================ The main issue appears to be that there is no WYSIWYG available within the Support Manger system. SEE : https://requests.blesta.com/topic/need-a-wysiwyg-for-the-support-ticket-system

Submitted a request for this.. https://requests.blesta.com/topic/need-a-wysiwyg-for-the-support-ticket-system

Please add a WYSIWYG for the "Support Ticket System". There is a WYSIWYG for the "Email Client" function, but not for the Support Ticket System . ============== When the Support Ticket System sends out an email with a reply, the text is small, plain and has NO space height between the lines.

Yes. Please show BOTH .

Yes, please . That would be fine.

I respect your reply. 1) - There are customers that do not care to login to see RE-curring payments -AND- may have multiple RE- curring payment amounts at different times of the year and do not remember what the payments are for. 1b) - And even if they get a reminder a week ahead of time, some of them might not think to commit the amount to memory because they are already busy other with current priorities and duties of the day. 2) - They are very busy, fast-paced and are running a business too. 3) - Having this implemented into the "Paid Email" template is the "silver bullet" needed for any customers' preference, and adds ease-of-use to the customer experience. 4) - I personally have never experienced or had to login to see any transaction with any RE-Curring Utility payments. 5) - Some people like to store away their emails ( keep emails on file ) for reference later . 6) - We already had one customer get irritated that they had to login to get an itemized , detailed copy of their receipt .

@evolvewh I agree that the same code should be addeed to the "PAID" template --OR-- a shortcode to insert the itemized paid details into the Paid Email message. Hopefully this will be an easy request to fulfill by Blesta developers for there next update. Or if they could just offer a hack for the code, that would be great too.

Thanks for the reply. Within every transaction online ( whether it be E-commerce or a utility ) there has always been an itemized list of what we paid for OR a receipt is attached. We have a customers that have multiple invoices paid either on the same day --OR-- in some cases have RE-curring payments where they do not even remember what they are paid for. =============== We actually had one case where the customer got very upset because they did not feel they should have to go through the login process to see their receipts. I tend to agree with them, as I personally have never had to login for receipts concerning E-Commerce or Utility payments. Doing so takes away from the user-friendly experience, and adds to confusion for the customer. =============== I put in a request for this at... http://requests.blesta.com/topic/a-paid-itemized-receipt-should-be-attached-to-the-paid-notification

There is no detailed, itemized description that shows the customer what they paid for. Currently when the customer receives a "PAID" notification email they are NOT shown what they paid for. They have to go through the process of logging into their account in order to get an itemized paid receipt. And in some case if they do not remember their password, they now have to go through an additional process of a password reset. =========== Other "Billing" notifications to the customer have an itemized PDF invoice attached to it, whereas this same feature is NOT executed when the customer gets a "PAID" email notification. =========== 1) - An " Itemized PAID Receipt" should be attached to the customer's "Paid Notification" Email. 2) - OR... the customer's "Paid Notification Email" needs to display an itemized detail of what they just paid for within the email message.

Thank you. I think it was a cache issue too.

Thanks for the reply, and understood. If you happen to come across suggestions that are in the posts or in private messages that pique your interest, then feel free to to just create a ticket for it in a format that is suitable for you. If not, then that's fine as well. Many other developers that get feedback via email or on their forums, create tickets in a manner that is best for them in their venture to improve or update their own products as they go. =========== When we get feedback, we will pick and choose what can be done for the client, so that we have a task list that we can actually understand and execute. Or we will " refine " their original request in a format, that we can work with. And then we make certain to reply to the client between 1 to 7 days on whether we can do it or not, or will even consider it for the future. Other developers that we deal with do the same thing too. ========== Some of the requests at https://requests.blesta.com/ , have not been replied to as "denied" or "approved" ( or as being read ) so we do not even know if the amount time we are investing for these requests are even being considered or not. We know that it takes time to implement these things, but at the same time it would be helpful to all of us if we were to get a timely reply on your thoughts and "plan-of-action".

OK. Awesome. Thanks for the reply.

Thanks Daniel B. As a programmer / designer myself, I usually take the initiative to brainstorm how to improve my product and add it to my own task list. =========== Additionally, I was requested to add a separate request ticket for every "single" feature I ( or WE ) wanted. So if a 3rd party plugin has 20 features that we would like implemented into the core, we would have to write up 20 separate tickets. Originally, it was easier to just write one ticket and to list the desired 20 features, but apparently that was not the " accepted " method. FYI - I, and others, have already posted several requests at https://requests.blesta.com/ , but we are not getting much feedback as to whether our requests are even being considered or not since we are hardly getting any replies. Some of these requests by others are pretty old. =========== We do not have an un-limited amount of free time to invest in others' products, when we have our own business to run. And to do so, would be like being on the payroll , without getting paid. Particularly for features that might not even be considered at all. =========== So hopefully Blesta will see some of these posts and take the initiative to create a "To-DO" list based on what THEY find interested in implementing.

RESOLVED. Super weird, man. But I DIS-abled all the plugins, then RE-enabled them again. Now the SUB-Account emails are coming through. =========== Any idea as to why doing this worked ? Cache Issue ? Look forward to your reply.

RESOLVED. Super weird, man. But I DIS-abled all the plugins, then RE-enabled them again. Now the SUB-Account emails are coming through. =========== Any idea as to why doing this worked ? Cache Issue ? Look forward to your reply.