turner2f

Back in June of 2017, I posted a support and feature request ticket for this functionality. @Paul What is the status ? Is it being worked on for an update ? ================== Does anyone know how to get this function for SUB-accounts to automatically receive a "Welcome Email" when they are created by either the Admin or from the "Client-side ?

Are you able to create this plugin ? Or were you making a suggestion ?

I put in a request for this, but it may be awhile... Does anyone have advice on how to make it so that the Client can see their own mail log ? This feature is already implemented for the admin, but does someone know how to do it on the client-side ? WHMCS does it, so was wanting to implement this feature into Blesta .

I went to https://blesta-addons.com/plugin/membership_club/main/ And clicked the "Buy Now" button under the FREE column. And it keeps asking us to ... " Select desired options, and continue to checkout." ============== Can you please provide direct a download link to the plugin ?

I went to https://blesta-addons.com/client/plugin/store/main/item/3/ And cannot see how to download the plugin. Can you please provide a download link ?

****** RESOLVED ( I believe ) ******* OK. I refered to an article I wrote last year concerning email piping at.. https://www.blesta.com/forums/index.php?/topic/7889-how-to-setup-email-piping-with-c-panel-and-get-sms-text-alerts/ ============ I noticed this phenomena when I switched back to "Support Manager PRO". So the first thing I checked was the "Piping Configuration" within the Departments. When I compared the string to what I have in C-Panel, I noticed a SLIGHT difference It was... /usr/bin/php /home/username/support.mywebsite.com/sub_folder/plugins/support_managerpro/pipe.php plugin/support_managerpro/ticket_pipe/index/1/ =============== So then I went to my "Global Email Filters" within C-Panel and saw the string as... /usr/local/bin/php /home/username/support.mywebsite.com/sub_folder/plugins/support_manager/pipe.php plugin/support_managerpro/ticket_pipe/index/1/ And I changed it to... /usr/local/bin/php /home/username/support.mywebsite.com/sub_folder/plugins/support_managerpro/pipe.php plugin/support_managerpro/ticket_pipe/index/1/ FYI - I also found that using ... /usr/local/bin/php /home/username/support.mywebsite.com/subfolder/plugins/support_managerpro/pipe.php ...also worked. ======================= Now the warning within the dashboard is gone

Thanks. The problem area is at... ============ I am not certain what the issue is being that all of my tickets have been getting sent out. I also have no idea where to look to remedy this . 1) - Can you please point me in the right direction ? 2) - Along with some instruction on what I might have to do ? 3) - When I look at the "Departments" under "Support Manager PRO", I see that I have my email handling setup for "piping" NOT POP3 or IMAP. So I am not certain why I am having this issue. Thanks in advance.

I noticed that WHMCS has this capability. Will it be added to Blesta ? https://requests.blesta.com/topic/need-ability-to-allow-customers-to-see-their-email-history

I have been receiving the same kind of thing over the past 3 days from within the "System Status" on the admin dashboard... The animated "speedometer" or "guage" on the Admin dashboard is yellow. I checked my CRON jobs within C-Panel, and have not found anything out of the ordinary. All of my invoices and tickets are going out regularly as they always have. How do I get the specifics of what exactly this warning is talking about ?

TWO USEFUL TIPS: 1) - If you STILL see a two (2) Support Ticket widgets on the client dashboard you probably have the "User Manager Add-Ons" plugin installed and need to "disable" it. =============== 2) - If you want to dynamically connect your Admin Dashboard to read and display and URL link the ticket counter for the "Support Manager PRO" plugin... - You will need to open plugins/system_overview/controllers/admin_main.php - Change... $this->uses(['SupportManager.SupportManagerTickets']); $value = $this->SupportManagerTickets->getListCount('open'); $url = $this->base_uri . 'plugin/support_manager/admin_tickets/'; $icon = 'fa-ticket'; break; - To... //The 3 lines of codes below allows the admin to see how many tickets are open and also gives a link to the Admin ticket page. $this->uses(['SupportManagerpro.SupportManagerproTickets']); $value = $this->SupportManagerproTickets->getListCount('open') $url = $this->base_uri . 'plugin/support_managerpro/admin_tickets/'; $icon = 'fa-ticket'; break;

Thanks.

the link above does not seem to work. Is there a new one ?

Just curious... Will your NEW version work with PHP 7.1 and PHP 7.2 , etc ?

*** RESOLVED ( I believe )*** I believe this is a JS issue. And I believe I found the solution from within the forum ================== Please see... https://www.blesta.com/forums/index.php?/topic/2001-plugin-support-manager-pro-tickets-delete-merge-spam-multiple-tickets/&do=findComment&comment=41487 ================== To fix it just open the file /plugins/support_managerpro/support_managerpro_plugin.php Find on line 1233: if ($params['portal'] == "client") Replace with: if ($params['portal'] == "client" && $this->client) ================= So far everything is working fine using your NEW version on PHP 7.0 Thanks. You might consider adding this to YOUR version of "Support Manager PRO" .

@HostCram @gosuhost I am using Blesta version 4.0.1. So the site can only be run with " PHP 7.0 " ============ Here are the steps I took get it to PARTIALLY run... - I UN-installed the OLD version of "Support Manager PRO" - I deleted all the OLD files via FTP - And then activated the NEW version of "Support Manager PRO" Did I follow the correct steps ? ============ The good news is that the ADMIN area works just fine. And on the front-end it works fine IF I am logged in as a client. ============ The BAD news is that if I am NOT logged in on the front-end, the website keeps re-loading itself. I even cleared the Blesta cache, and used different browsers. And I even DE-activated ALL my other plugins and the front-end of the site still blinks as it continuously reloads itself. =========== Any ideas as to what I can do ? Is this because I am using PHP 7.0 ? ( Blesta v4.0 only works with PHP 7.0 )

@HostCram Are you using PHP 5.6 or 7.0 Acording to Gosuhost, that is the platform it should work on.

Thanks. The reason I am asking if this is a "PHP Version" issue, or not is ... 1) - I would know whether it is safe for me to change the PHP version on the web host account in the future, or not. 2) - If it was a "Blesta Version" issue than I would know whether to upgrade Blesta in the future, or not . =================== Look forward to your kind reply.

OK. Thanks. 1) - So the issue with this plugin was not a a Blesta issue, but rather an issue with the PHP version of our host server ? Are there any "special" steps concerning getting this installed, or is it JUST making certain we have the correct PHP version on our server ? ============ 2) - Do we do a fresh install of this plugin, or do we just need to overwrite the older files ?

Is there a download link ? I would stress-test the plugin for any possible issues. Feel free to PM me if needed. ========== Thank you in advance.

The good thing about " Support Manager Pro " is that it allows you to either delete tickets OR put them into a "junk" folder. ============= Are the fixes within the Blesta native code ? Or is it within the " Support Manager Pro " plugin itself ?

Thank you both. I understand what you mean concerning the limitation, but on the " flip-side of the coin " we also get " junk " or un-useful support tickets that come through as well that we want to get rid of. And our ONLY option is to mark them as "Closed". What Blesta should at least have is a " junk " folder that we can put these kinds of tickets in. ========== Is there a download link that already has both of your fixes ? I would stress-test the plugin for any possible issues. ========== Thank you in advance.

Thanks for the replies and your contribution to the fix. Sure hope Blesta can make it a priority to make it so that the we can at least " delete " tickets as opposed to currently having to dig into PHPMyAdmin to to delete tickets from the database .

Thanks for the reply. 1) - Aside from the issue with the " badge " issue , does everything else work again as it did before ? 2) - Will you be testing it for 4.1 ? 3) - Is there a way to " future-proof " so that it is likely to break again with Blesta updates ( at least in versions 4.X.X ) ?

Hello secforus_ehansen My fault, I was actually meaning " Support Manager Pro " . Will your suggested fixes get " Support Manager Pro " up and running again in version 4.0 or 4.1 . Look forward to your reply. Thanks in advance.

Hello secforus_ehansen Thanks a lot for your input on this matter. Are you saying that implementing these fixes will get "User Manager Pro" up and working again ? ============= "Support Manager Pro" has all the features we need, and have been begging to have within the native Blesta program. Instead we have been sitting around, getting updates for " New " things that are only useful for some users of Blesta and not for the group as a whole. My disappointment with the NEW features in 4.1 are that they only benefit some users of Blesta, while the basic core fixes that ALL of us can benefit from are in limbo or are seemingly not being seriously considered. Blesta is a great program, but needs some cleaning up. ============= So again thanks for researching this issue with the "Support Manager Pro" plugin. Please let us know if your suggested fixes will get it up and running again in version 4.0 or 4.1 . Look forward to your reply. Thanks in advance.