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@Licensecart Thanks for all your kind help The ages of our two team members are 13 and 15 years-old. We have one 10-year old that we are thinking of hiring.

@Paul Settings within Settings > System > General : Root Web Directory - /home/username/support.mywebsitename.com/uploads/ Temp Directory - /tmp/ ( writable ) Uploads Directory - uploads/ (writable) FYI - Notice that I do not use a " / " at the beginning. Rotation Policy - 30 Days ========================= Settings within C-Panel > Email > Global Email Filters : I TRIED OPTION 1 - /usr/local/bin/php /home/username/support.mywebsitename.com/sub_folder/plugins/support_managerpro/pipe.php plugin/support_managerpro/ticket_pipe/index/1/ I TRIED OPTION 2 - /usr/local/bin/php /home/username/support.mywebsitename.com/sub_folder/plugins/support_managerpro/pipe.php plugins/support_managerpro/ticket_pipe/index/1/ I TRIED OPTION 3 - /usr/local/bin/php /home/username/support.mywebsitename.com/sub_folder/plugins/support_managerpro/pipe.php ========================= File Directory path through FTP & set to 755 permissions : /support.mywebsitename.com/sub_folder/uploads/1/support_managerpro_files ======================== I contacted my VPS host provider and they said... PHP has mailparse = YES For Apache and the CLI version = YES php -i | grep mailparse = YES mailparse support => enabled = YES "uploads" are be writable = YES at 755 1 and 1/support_manager_files are writable = YES at 755 The path stored under Settings > System > General = /home/username/support.mywebsitename.com/uploads/ FYI - for the ( Root Web Directory text field ) ================== THE RESULTS I performed the same test FOUR times with an attachment ( PDF, Image and/or text at about 200 kb at most ) The piped email ( sent from Yahoo ) that had the attachment was in fact posted to the ticket system. BUT... 1) - There is still NO attachment INCLUDED with the ticket when viewed inside the Admin panel 2) - I ( as an admin or the client ) was NOT notified by email that the Ticket was posted FYI - I even disabled all my other plugins and still get the same 2 issues @Licensecart I am on a VPS. My file settings allow up to 50MB per file. I performed the same " piped email " test FOUR times with an attachment ( sent from Yahoo ) ( PDF, Image and/or text at just 200 kilobytes at most )

Nice KB Interface. When will it have a KB search test field ?

Where exactly would I go to check the "email logs " ? And what exactly should I be looking for it to say ( as optimal scenario ) ? @Paul Would you mind logging into my Admin area to check my settings ? =========== Looking at my directory path through FTP it is /support.mywebsitename.com/sub_folder/uploads/1/support_managerpro_files =========== The " support_managerpro_files " folder is set to 777 too. =========== UPDATE: I performed the same test TWICE with an attachment. The email that had the attachment was in fact posted to the ticket system. BUT... 1) - There is still NO attachment 2) - I ( as an admin or the client ) was NOT notified by email that the Ticket was posted

Just tried it WITH and WITHOUT attachments. Emails WITHOUT attachments get through to the ticket system =============== Emails WITH attachments never even make it to the ticket system. There is NO notification that the email itself has even "bounced" or even exists at all . =============== FYI - This occurred with BOTH the "Support Manager" and the "Support Manager PRO" plugins FYI 2 - The uploads work fine, BUT only when the files are sent directly through the support ticket interface ============== Looking at my directory path through FTP it is /support.mywebsitename.com/sub_folder/uploads/1/support_managerpro_files ============== @Paul Would you mind logging into my Admin area to check my settings ?

Thanks Paul. It appears to already be set up just as you specified I changed the "uploads" folder from 755 to 777 Will see how it goes. ============== By the way, what does " Rotation Policy " mean ? It's in settings --> system --> general --> basic setup Mine is set to "30 days".

How Do We Preview the Output of the Email Templates ? We just had a situation where a "Payment Reminder" email went out and had our install URL path as the web link for accessing the client area. Keep in mind that we did not alter this template. This was the default message. ============ So is there a way to "trigger" the email to go out so that we can see ( or preview ) what its final output looks like for the email template ? This way we can make necessary changes immediately to any discrepancies we see. Look forward to your reply

Thanks

@Licensecart Before I attempt to create a MODAL WINDOW for the LOGIN interface .... Will it be "RESPONSIVE" for mobile phone devices ?

Thanks for the reply and posts.

@Blesta Addons I have looked all over concerning my SECOND QUESTION, and have not found any solution... ============= How do we add the "Log-In" area so that it is embedded into our page's design and interface. At the moment it is just a page all by itself ( it is just dis-connected from the design of the website ) . ============= Do you have a solution or know of any posts that address this issue ?

As of November 2016 the NEW modification for adding a "Registration" link to the Login Interface is... /app/views/client/bootstrap/client_login.pdt Just change ... <div class="panel-footer"> <a href="<?php echo $this->Html->safe($this->base_uri . "login/reset/");?>"><?php $this->_("ClientLogin.index.link_resetpassword");?></a> </div> to say... <div class="panel-footer"> <a href="<?php echo $this->Html->safe($this->base_uri . "login/reset/");?>"><?php $this->_("ClientLogin.index.link_resetpassword");?></a> | <a href="http://<?php echo $this->Html->safe($this->Html->ifSet($system_company->hostname)); ?>/plugin/order/signup/index/Register">Click here to register</a> <!--This adds a Register link to the Login Interface --> </div>

As of November 2016 the NEW modification for adding a "Registration" link to the Login Interface is... /app/views/client/bootstrap/client_login.pdt Just change ... <div class="panel-footer"> <a href="<?php echo $this->Html->safe($this->base_uri . "login/reset/");?>"><?php $this->_("ClientLogin.index.link_resetpassword");?></a> </div> to say... <div class="panel-footer"> <a href="<?php echo $this->Html->safe($this->base_uri . "login/reset/");?>"><?php $this->_("ClientLogin.index.link_resetpassword");?></a> | <a href="http://<?php echo $this->Html->safe($this->Html->ifSet($system_company->hostname)); ?>/plugin/order/signup/index/Register">Click here to register</a> <!--This adds a Register link to the Login Interface --> </div>

Open up /plugins/system_overview/controllers/admin_main.php Go to line 150 Change ... $url = $this->base_uri . 'plugin/support_manager/admin_tickets/'; To ... $url = $this->base_uri . 'plugin/support_managerpro/admin_tickets/';

THIRD QUESTION: Shouldn't there be a "Register" link already added to the Log-in interface ? Most other "Log-In" interfaces already have a "Register" link. Why is it not part of the one in Blesta ?

SECOND QUESTION: How do we add the "Log-In" area so that it is embedded into our page's design and interface. At the moment it is just a page all by itself ( it is just dis-connected from the design of the website ) .

Where is the "Register" or "Sign-Up" link within the Blesta software ? We ONLY want members to access the "Support System", but there is NO way for NEW people to sign-up or register. How do we activate registration ? Look forward to any helpful advice.

ok. Thanks for the reply.

Concerning the functionality for the 'Support Manager PRO" plugin... 1) - How do we delete existing file and image attachments for tickets that we have deleted ? Or is this already being done ? If not, where are the files being stored on the server ? ======== 2) - Ticket System is NOT receiving Piped Emails that have Attachment. Absolutely no ticket is created if a "Piped Email" has a file attachment. Please see... https://www.blesta.com/forums/index.php?/topic/7895-ticket-system-not-receiving-piped-emails-that-have-attachment/ ======== 3) - Within the manage part ( Support Manager Pro Default Configs ) of the plugin there is a text field for "Custom Fields". By default it has " Field1:None,Field1:Value1,Field1:Value2,Field1:Value3,Field2:None,Field2:Value1,Field2:Value2,Field2:Value3 " Where within the Admin or Client interface are these custom fields displayed ? Can you please give screenshot of both the "Custom Fields" and the visual output where they get displayed ? ========= 4) - Looking at the screenshot below... How do we get the following areas to appear on the interface at http://support.mywebsitename.com/admin/plugin/support_managerpro/admin_tickets/ - Realtime Open Tickets - Highlight Selected Status Bar - The Built in Auto Spam function ( how is it configured ) =================== 5) - http://support.mywebsitename.com/admin/plugin/support_managerpro/admin_tickets/reply/1 When the Admin replies to a ticket, we noticed that when a selection is made from one of the four (4) dropdowns that each dropdown selection will cause the page to "refresh" BEFORE we are ready to submit our reply. Which means we have to make our dropdown selections BEFORE composing our reply or notes. Otherwise we will lose our changes before we are ready to submit ( our reply to ) the ticket. Is this normal ? ================== 6) - Are the " NOTES " that we create at http://support.mywebsitename.com/admin/plugin/support_managerpro/admin_tickets/reply/1 only to be seen by the admin as "private notes" ? Or can they be displayed "publicly" within the "Clients" own dashboard or ticket area so they can see the notes too ? ==================

I went ahead and posted the 6 questions above onto the other forum post at

OK. Otherwise, I will post the solutions inside of the "Contribute" area of the forum .

OK. Thanks. I'll remember that

Thanks. This worked great for the CLIENT side. BUT.... I was referring to the ADMIN DASHBOARD... The ADMIN Dashboard's "System Overview" widget still links to the basic "Support_Manager" plugin, NOT the PRO version. http://support.mywebsitename.com/admin/plugin/support_manager/admin_tickets/ How do we get the "Open Tickets" link within the ADMIN Dashboard's "System Overview" widget to go to the PRO version at ... http://support.mywebsitename.com/admin/plugin/support_managerpro/admin_tickets/

In the next update will there be a way to DISABLE the Navigation Link instead of having to delete it ? Thia way we have an option to displaying it back onto the navigation if we like ?

***RESOLVED*** I just went ahead and installed the "Admin Tools" plugin and deleted the button from the navigation bar. Admin ---> Tools --> Admin Tools --> Navigation Links --> ( Delete "Announcements" Link ) DOWNLOAD IT FROM : https://github.com/Blesta-Addons/Admin_Tools