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Ok. Understood. Thanks for the screenshot.

@evolvewh @Paul We can verify this bug for ACH. Everytime we clicked to insert a routing number the page would "jump" back to the beginning of the whole process. This happened regardless of whether it was for a "one-time" payment or for the "account payment profile". @Jono Does the modify code you posted fix this ? And how do we get the "routing number" text field to be first ? FYI - We are using version 4.b3

Thanks for the reply Nelsa. Can you please supply a screenshot of this "Contact" tab ? We do not see it . ====== Is there something more that we have to activate or setup besides ( "contact types " ) within the Admin panel ?

Need More Address tags for the "Order Received" email Template We went to ... https://docs.blesta.com/display/user/Order+System#OrderSystem-OrderReceived And the only address tag we see is {order.client_address1} What about tags for "Apartment / Suite", "City", "State", "Zip Code" and "Country" ? What are the email tags for these ? ================================== We tried using.... Street Address : {order.client_address1} , {order.client_city}, {order.client_state}, {order.client_country}, {order.client_ zip_postal_code} The result was...

Within the options for the "Client Groups" is a checkbox for " Automatically Provision Paid Pending Services ". In simple terms, does this mean that Web Hosting services will be auto-activated BEFORE payment is received ( IE - while payment is pending ) ? ============ If yes, and we turn this "off ", will the Web Host C-panel account be auto-created and activated AFTER payment is made in full ?

We went to https://docs.blesta.com/display/user/Company+>+General And we completely do not understand what the "real world " purpose is for this "Contact types" section . 1) - Can you please give an example concerning the benefit(s) of setting up these " Contact Types " found at Settings - - > General - - > Contact Types 2) - And how are we as the "Admin" connected / interactive with them ? 3) - We are under the impression that all the necessary contact are setup under the "My Info", "Manage Staff" and "Staff Groups"

OK. We'll give it a shot.

Thanks Paul.

OK. Can you please provide a URL link where we can find this in the User Manual ?

Thanks Paul, Can you please provide a sample " IF Statement " and an " ELSE Statement " code of what this would look like ? When I go to Packages - - > Browse Packages ================= There is ... Package ID : 1 Name : VPS Web Host Package

@evolvewh Thanks for the clarity .

Seems to be working fine now.

2ND UPDATE : PayPal fixed the network bug for the "Guest Checkout ". But think we'll be transitioning to Authorize.net This is the 2nd major "bug" that PayPal has had in just 3 weeks.

At Settings - - > Client Groups - - > Edit ... We have our " Auto Debit Attempts " set to " 3 " . How many days are between each debit attempt ?

We noticed that if we extend the due date for a RE-curring service, that an invoice is sent out with a due payment on the exact same day of when the change was made. EXAMPLE: On Dec. 15, 2016 the Admin extends the due date for a RE-curring service from a one-month due date of January 18, 2017 to now be January 25, 2017. As a result an invoice is sent out on Dec. 15, 2016, and is DUE on Dec. 15, 2016 . ============== Otherwise, this NEW DUE DATE will cause the "Auto-Suspension" and "Cancellation" processes to initiate PRE-maturely if not paid immediately, that very day when the change was made. Or are we IN-correct in our thought ? ============== Is there a way create our own custom due date for invoices ?

We are trying to accomplish the following... Within our invoices we ONLY want the following statement to be displayed within invoices IF the invoice is for a service that is RE-curring. Such as with Web Hosting. If the invoice is one that is NOT a RE-curring service, or ONLY requires a "single payment" we would like the above statement NOT to appear in the invoice. =========== Look forward to your reply. Thanks in advance

Some step-by-step screenshots might be helpful so that we can see exactly where you are looking.

OK. So it is installed, but not ready yet. Gotcha.

OK. Just curious to know, why is it not working ? Or is it still under development ? When we submit our Registration form, the Captcha gives an error at the top of the page that says, "The captcha entered was invalid. Please try again" . Why is this happening ?

Where can we find and download Recaptcha v2 for Blesta v4 ?

1) How do we configure the Top navigation links ? To either Add, Subtract, make "invible" or to move under a different tab ? 2) How do we configure the Dropdown links links ? To either Add, Subtract, make "invible" or to move under a different tab ? 3) How do we create a dropdown link for http://support.mywebsite.com/ to be under the "Dashboard" button ?

On the client profile page, under "Account Actions" - - > click "Record Payment" - - > Enter the amount - - > Under the "Payment Type" dropdown select "In House Credit" - - > and DO NOT select any existing invoices that may be displayed.

We are using Version 4.0.0-b3 ================== In our Admin page HTML code we noticed that the following CSS is commented out ... <style type="text/css"> <!-- .spro_badge { top: -8px; font-size: 10px; font-weight: 700; float: none !important; position: relative; padding: 2px 5px 3px 5px;color: #fff; background-image: linear-gradient(#fa3c45, #dc0d17); background-image: -webkit-gradient(linear, center top, center bottom, from(#fa3c45), to(#dc0d17)); background-image: -webkit-linear-gradient(#fa3c45, #dc0d17); -webkit-box-shadow: 0 1px 1px rgba(0, 0, 0, .7); box-shadow: 0px 1px 1px rgba(0,0,0,0.7); text-shadow: 0px -1px 0px rgba(0,0,0,0.4); -webkit-border-radius: 10px; -moz-border-radius: 10px;border-radius: 10px; } --> </style> So we UN-commented it, and still saw no change ( no badge ) in the top navigation menu. ============== So then we took a look at the " support_mangerpro_plugin.php " file And saw the 2 sections of code for ... <!-- display admin ticket count menu badge--> <!-- display client ticket count menu badge--> Is it possible that we are not seeing the Badge notifications do to our installation being in a SUB-directory AND also in a SUB-folder ? And our plugin folder is "plugins" not "plugin" /home/username/support.mywebsite.com/sub_folder/plugins/support_managerpro Would this hinder the plugin's GET URL's ? EXAMPLE: if( $(\"a[href='".WEBDIR.Configure::get("Route.admin")."/plugin/support_managerpro/admin_main/']\").length ) { $( document ).ready(function() { $.get( '".WEBDIR.Configure::get("Route.admin")."/plugin/support_managerpro/admin_tickets_count/', function(newRowCount){ $(\"a[href='".WEBDIR.Configure::get("Route.admin")."/plugin/support_managerpro/admin_main/']\").html( newRowCount.trim() ); }); }); setInterval(function(){ $.get( '".WEBDIR.Configure::get("Route.admin")."/plugin/support_managerpro/admin_tickets_count/', function(newRowCount){ $(\"a[href='".WEBDIR.Configure::get("Route.admin")."/plugin/support_managerpro/admin_main/']\").html( newRowCount.trim() ); });

For those of us that do not readily know how to Delete or Suspend the physical C-Panel account from the host server using Blesta, here is how to do it... 1) - Open the Client's profile - - > Under the "Services" box, click "manage" 2) - Under " Actions " - - > Select to " suspend " or to " cancel ". NOTE: " Suspending " an account will keep the C-Panel account on the server. While "Cancel" will delete it . 3) - Choose to execute the action at the "End of the Term" or at a custom " Scheduled Time ". 4) - Done !

UPDATE: PayPal said that they are actively working to fix a "system-wide bug" that has affected several other PayPal accounts across their network where the "Guest Checkout" has been DE-activated for several accounts. Once they RE-activate the "Guest Checkout" feature, we ( and everybody else ) will be able to receive "single payments" again without the client having to be a PayPal member. =========== Not certain what is going on over at PayPal, but this is the 2nd major "bug" they have had in just 3 weeks. The 1st bug they had in November affected people's ability to collect Recurring payments.