Qurius

Thanks Paul - Pilot error...when I checked the uploads directory in Settings> System > General earlier it looked correct ending in uploads/ . The fields visual portion was truncating the full path and it actually had /system added to it. Sorry, I feel stupid for not fully double checking that earlier. Thanks again for your help

Same error with no files in ~/uploads/system/

The only files in ~/uploads/system/ are a couple of .png files and GeoLite2-City.mmdb . btw GeoIP is still set to false in the database.

"So you have the .mmdb file in the right location, and the database shows that geoip_enabled is true and the settings page for GeoIP at ~/admin/settings/system/general/geoip/ still throws an error?" The database was showing that GeoIP was enabled and I disabled it. Disabling it fixed the issue with the error when viewing the clients but did not fix the issue with accessing the GeoIP settings page . "Check if GeoIP is actually working. Go to a client's profile page, hover over their IP address on the left next to "Last seen". Does it show their location in the a tooltip?" The tooltip only shows their last activity not location. "Are there any other errors written to the log file ../logs_blesta/ (full path defined under Settings > System > General) when you reload the GeoIP settings page?" In logs_blesta this is generated when accessing the GeoIP settings page: general.ERROR: Uncaught Exception Error: "Call to undefined function Blesta\Core\Util\GeoIp\geoip_open()" at /home/account/public_html/clients/core/Util/GeoIp/GeoIp.php line 38 {"exception":"[object] (Error(code: 0): Call to undefined function Blesta\\Core\\Util\\GeoIp\\geoip_open() at /home/account/public_html/clients/core/Util/GeoIp/GeoIp.php:38)"}

Some progress...GeoIP was enabled in the database and disabling fixed the issue with opening the clients. However I am still getting a 500 error when going into GeoIP settings and with errorReporting enabled this is the error: "Uncaught Error, code 0 in /home/account/public_html/clients/core/Util/GeoIp/GeoIp.php on line 38 Message: Call to undefined function Blesta\Core\Util\GeoIp\geoip_open()" I had uploaded GeoLite2-City.mmdb to ~/uploads/system/ and also uploaded 5.2.2 again with no failed transfer errors.

That's one of the problems since going into GeoIP settings produces the error. What folder should the MaxMind db get uploaded to.

When errorReporting is 0 it goes to the 500 error. When errorReporting is enabled it displays "Uncaught Error, code 0 in /home/account/public_html/clients/core/Util/GeoIp/GeoIp.php on line 38 Message: Call to undefined function Blesta\Core\Util\GeoIp\geoip_open()" Actually when checking some of the other clients I discovered several produce the error but not all. I didn't see any errors when uploading to do the 5.2.2 upgrade but will do it again just to be sure nothing got missed. I'll let you know if it helps...Thanks

The error I posted is what I get when errorReporting is enabled in /config/blesta.php. Running PHP 7.4 and 5.2.2 was an upgrade from a 4.x version. Oddly did not have this issue initially after upgrading so not sure why now.

I've never used/enabled GeoIP and get the same 500 error when going into Settings>System>General>GeoIP .

I've just started to get a 500 error on just one client in the client area. I'm not using geoip but also get the same error when I go into geoip in settings. With error logging enabled I get this when clicking on the client ID: "Uncaught Error, code 0 in /home/account/public_html/clients/core/Util/GeoIp/GeoIp.php on line 38 Message: Call to undefined function Blesta\Core\Util\GeoIp\geoip_open()" Can someone give me some direction on where to start looking... Thanks Belsta 5.2.2

Hi - Still working through some issues and the first one I could use some help with is when I try to go into GeoIP settings I get a 500 error . The error log has this: "Uncaught Exception Error: "Call to undefined function Blesta\Core\Util\GeoIp\geoip_open()" at /home/account/public_html/clients/core/Util/GeoIp/GeoIp.php line 38 {"exception":"[object] (Error(code: 0): Call to undefined function Blesta\\Core\\Util\\GeoIp\\geoip_open() at /home/account/public_html/clients/core/Util/GeoIp/GeoIp.php:38)" Thanks

When I did the manual pipe it was clear that IMAP and Mailparse weren't enabled after all on the server. Looks to be working now so thank you for the help.

Thanks Paul. It is a multi-company and I verified that nothing was changed with the paths when the server was migrated (same hosting provider). chmod is set to 755 but I will go through the troubleshooting steps and see what I can find.

Hello - I've had piping working for support tickets for quite some time until recently after moving to a new server. The VPS server is an identical setup with Cpanel but I'm now getting a "local delivery failed" error when sending emails. "A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: pipe to |/usr/local/bin/ea-php74 /home/account/public_html/clients/plugins/support_manager/pipe2.php local delivery failed" "Action: failed Final-Recipient: rfc822 Status: 5.0.0" The emails are going through but the piping isn't. I've checked permissions on the pipe script in support_manager to be sure it's set to 755 but not sure where to go from here to diagnose what the issue is. Thanks for any help

Ok I see what the issue was. I have two companies and one of them was missing the "client_documents" directory under /uploads/1/. After manually adding that the client uploads are now working. Thanks Paul for your help.