Paul

Trial re-issued

You might be later. If you are, just re-issue your key then.

"Billing" contact types are unique in that invoices will be sent to those contact types if any exist, otherwise they are sent to the primary contact (The client). Other types are purely for categorization preferences.

Great, thanks for the update and welcome! Let us know if you have any questions or need any help with Blesta.

$95 for owned addon companies. $350 for 5, if you open a ticket to purchase. $5/mo for monthly licenses. I might have to do a new multi-company video after 4.0, things are starting to look different now.

Directory change will require a re-issue. If you move your files into a different directory, you should do the following: Re-issue your license, so it'll work at the new location Go to Settings > System > General, and update your server paths. Go to Settings > System > Companies, and update the hostname for your company, if it has changed. (Do not include sub directories here. You'll only need to change it if going from a subdomain to no subdomain and vice-versa) Re-issuing a license is easy. If you're license is with us, login to the client area and click Manage next to your license, then Re-Issue on the left, then check and save the re-issue option. Most resellers support this as well, and if not you can open a ticket with them.

It also helps to understand the order flow. A service that is ordered go through the following steps: "In-Review" Newly ordered service starts out with this status. It is then converted by the order system to the next status once the order is approved. Orders can be approved automatically, or manually by staff. "Pending" Once a order is approved, the services are moved to this status. "Active" Pending services are activated by the cron, if they do not have any open invoices attached to them. Thus the setting "Provision paid pending services", means that services which are in the "Pending" status will be activated if they are paid.

It is mandatory currently. I have plans to change that, and simplify Package creation. I wanted to revamp package creation in v4, but it didn't happen and it's still on my radar.

It hasn't come up much because most services are activated same day. Remind me on this one after we release 4.0 official, this is something we can stick in the next release, it shouldn't be that complex.

Settings > Company > Modules. Activate a module (like cPanel) and add your first cPanel/WHM server. Then you'll be able to select it when creating a package.

You are talking about a service that is ordered on say 12/10, but provisioned on 12/16 because it was finally paid, correct? See CORE-912, is this what you're looking for?

UTF-8. The database cannot have any tables in it, so you have to drop all tables first but you can use the same database name for a new install if you do that.

This is a known issue but should not affect you if you don't have error reporting enabled in your config. (/config/blesta.php) just disable error reporting and you should be able to login.

Select a gateway (PayPal Payments Pro) and a currency. That may be the problem.

Can you provide a screenshot of the Edit page for the order form? I've seen this occur before, and I don't recall the exact reason but I believe something needs to be adjusted with the settings.

What have you selected for the order form "Type" and "Template"? The Type you selected may not be compatible with the Template.

There may be an error of some sort. Try enabling error reporting. Edit /config/blesta.php and change Configure::errorReporting(0); to Configure::errorReporting(-1); Do you see any errors instead of a white page? Not sure why the browser matters. You can PM me the admin login, or open a ticket with the details if you want me to login and take a look.

Client Profile, under Actions > Record Payment. It will be listed under "Payment Type". If it's not there, go to Settings > System > General > Payment Types. Is it listed here?

Under Packages > Order Forms, what happens when you click on the "Label"? If nothing appears, the order form may not be configured correctly/fully. If you like, I'm happy to log into your install and take a peek to see if anything stands out. Or, feel free to post a screenshot of the Order Form Edit page.

My suggestion for integrating with websites is pretty simple. We suggest keeping Blesta separate, and simply updating the templates to match your website. They will be independent, but look seamless. ~/app/views/client/bootstrap/structure.pdt contains the header and footer of the client area and front facing pages. Usually all you have to do is modify this file, and sometimes add a new overrides.css file with your CSS changes to overwrite any styles you need to. We recommend running Blesta on a server by itself if possible, at a subdomain like my.domain.com, or account.domain.com, billing.domain.com, etc. This way, if there is a vulnerability in your website, it won't affect your customer data.

Heya! I just replied to your email. All gateways except for the "Offline Payment" gateway can be used to automatically activate services. Make sure your cron job is set up. Make sure also that the order is approved. The cron activates paid pending services.

If you adjust the renew date and invoice for the prorated amount of the change, it's due immediately. This is intentional. If you're doing this as an admin for a customer and you do not expect them to pay right away, then you have 2 options: Edit the invoice and change the due date. Click the calendar icon next to "Auto Suspension" on their client profile page to delay suspension to a specific date.

There is no documentation on creating an invoice template that displays information based on whether it contains recurring services. The developer docs on invoice templates can be found at https://docs.blesta.com/display/dev/Invoice+Templates but you probably want this https://www.blesta.com/development/

@Licensecart 's CMS seems to be fairly popular.

I can't, no. You should hire a developer for that, it's not trivial.