Paul

Yeah, it doesn't share any of the same code. I appreciate what you sent though, we just wanted to do it different enough that it made sense to start from scratch. Thanks!

What version of Blesta? If you disabled the shared login plugin, does it make any difference?

You can now check to see if a hostname is using a valid license for Blesta at https://account.blesta.com/client/plugin/license_verify/ Over the past several months, we've found a number of Blesta installations that were nulled in production. If you suspect a company is using a nulled or invalid copy of Blesta, you can use this utility to find out. If you find someone in violation, feel free to reach out to them directly to try to resolve the issue. Or, submit a ticket to us and we'll investigate and reach out to them. When people pay for Blesta it helps support development. Tip! Follow the Tips on the page Also, feel free to comment below if you have any suggestions.

Identifying the service and applying the transaction to an open invoice linked to that service is a good idea. It's also possible that we could look for open invoices that are for the same amount of the transaction, but this would be less reliable. Does PayPal allow for this kind of meta data to be set up with the subscription?

Yes, this is the case with all modules that implement a suspend and cancel option, and I assume this one does as well. (You need to install the Auto Cancel plugin to cancel suspended services automatically though https://docs.blesta.com/display/user/Auto+Cancel) Probably not, at least not without removing it from everyone by modifying the module. We are planning to allow certain management options that modules implement be permissions based on the Package level in the future though.

Just a note.. to automatically cancel services, use the Auto Cancel plugin that ships with Blesta. Here are the docs for it - https://docs.blesta.com/display/user/Auto+Cancel

I tested this on our v4 beta 4 install and can't reproduce. Invoices are generated, and emailed out and marked as emailed, not to be sent again. Trying a different mail delivery method as I suggested may be worth a try.

It's possible the invoice won't be marked as sent if Blesta thinks the email failed to send. How are you set to send email, PHP Mail, or SMTP? I suggest trying the other method to see if it continues. You may also enable error reporting, and run the cron manually (after stopping it temporarily from running automatically) under Settings > System > Automation, and see if there are any errors output for invoice delivery.

Re #2, it's irrelevant with Authorize.net. Since Blesta initiates the charge, Blesta is paying a specific invoice. The only way to have an Authorize.net payment that is not applied to a specific invoice is to manually process it under Make Payment, without specifying an invoice.

You could, but honestly most people will want to keep it on. You can always unapply payments to edit an invoice, and then re-apply after you edit the invoice. In the other thread, you wanted to re-send an invoice. You can manually resend without editing it. Merchant gateways charge specific invoices, so had that been an Authorize.net charge, you would not have had that issue.

Mass Mailer is in v4, currently in beta. I responded to your other thread with more details.

It's in Blesta 4.0, which is currently in beta. When you upgrade to v4, go to Settings > Company > Plugins, and click to install "Mass Mailer". It will create a new Mass Mailer link under Tools.

Since voids and refunds are a status change of an existing transaction it's not handled that way. If they were recorded as new negative transactions, then it would be possible to report it in that way. This is one reason Blesta does not currently support partial refunds. Something we might change in the future.

Those transactions were made 2 days ago, so would not be reflected in revenue today regardless of their status. If the transaction was today, and then voided today also, I'd expect it to appear and disappear from the total after it was voided.

Settings > Company > Billing / Payment: "Automatically Apply Loose Credits" must be checked. Also check client groups to ensure the same setting is enabled or settings are inherited from the company. Cron must be running. They are posted as credits for recurring invoices because PayPal doesn't know what the new invoice # is each month, so it can't be applied directly to the new invoice.

I'm a little confused, it sounds almost like you're experiencing multiple different issues. 1. Are you saying that invoices are sent every 5 minutes? As in, every 5 minutes, the customer gets a copy of the same exact invoice over and over indefinitely? This is why I asked if the "Email" option is checked when editing an invoice. If it's sending a copy of the same invoice every 5 minutes continually, it's important to know if it's doing so because the invoice is set to be delivered still or not. I have a feeling the invoice is not actually sent every 5 minutes though. 2. I see 2 invoices for the same date and same amount. If this is the issue, how do you reproduce it? For example, what are the steps that I need to take for this to happen to me? 3. If a customer orders configurable options, it will be prorated automatically to the renewal date of the service.

We used Hugo, a static site generator for www.blesta.com and I'm really happy with it. Static HTML, however you build it, is going to be fast and secure.

You're saying if you record a transaction, it's included, then if you void that transaction, it's still included? Revenue should only be counting "Approved" transactions. I would suggest testing in v4 and see if it behaves similarly, I know we made some changes to the Billing Overview widget in v4, particularly with graphs and I believe with some of the stats.

I want to add desktop notifications to the ticket system, and re-organize it a bit so you can more easily see tickets assigned to you. This might be preferable to email notifications of unanswered tickets.. improving the UI, and possibly doing something with desktop notifications.

I'm unaware of any bugs related to that. Questions for you: Are the invoices emailed every 5 minutes, perpetually? Are the invoices "queued for delivery"? Edit the invoice, and see if "Email" is checked. A second prorated invoice should only be created if you changed the renew date and left the "prorate" box checked. Also, verify that you have only 1 cron job set up. If you have more than 1, it can create a race condition and cause invoices to be generated or sent in duplicate.

We previously create CORE-2078 to address this. (Sorry, the task is private). In the task https://github.com/Bacon/BaconQrCode is recommended for use in generating the QR code. Your recommended JS library http://davidshimjs.github.io/qrcodejs/ might be better, I'll update the task to include the possible recommendation.

Are you using the Record component? See https://docs.blesta.com/display/dev/Database+Access

Give me a few days and I may have more information about that.

Yes, you can install Blesta on a VPS created by SolusVM, and use Blesta to manage SolusVM also. You just shouldn't install Blesta on your SolusVM master server, install it on its own VM that you provision.

I didn't get into the details, but overall it's very attractive. Looks great!