Paul

Custom Client Fields currently apply only to the primary contact, or the client. https://requests.blesta.com for a feature request/change for contacts. I imagine we'd want an option for whether it applies to clients or contacts or both when creating the custom client field.

Nice! Looks like you are right, as part of the core.

It's still in code review so it wasn't merged into the master branch for release. It will be in the next release.

In the staff area under Packages > Edit Package? Not without modifying the core. What's the purpose?

I think we chat a bit earlier. It does sound like it's related to NAT, perhaps a conflict between the module and the public IP address. I found this regarding our competitor - https://forum-dev.sp.parallels.com/threads/plesk12-in-nat-mode-whmcs-error-1023.334334/ I don't know if it's related or not. I suppose it's possible if the server IP address, as added to the module configuration is being passed and set for the account IP. I'd have to look at the code to determine if that's what's happening. Do you have any logs under Tools > Logs > Module Log? You can click a row to expand it to show the raw input/output which may be helpful.

So, for activating a cPanel account as an admin, just be able to select the server you want it to be created on manually?

You can make a request for an event for package create at https://requests.blesta.com if there isn't one already. In the meantime, you could add the event manually to the source if you know how to do that.

Yes, so very close.

Blesta version 4.0.0-b6 (BETA 6) is now available. You can download it from right here (Client Area Login Required). If you haven't seen the blog post announcement for 4.0.0 BETA 1, you can read it here. This is a BETA release. Beta releases are not considered stable enough for production use, and are UNSUPPORTED. DO NOT INSTALL IN A PRODUCTION ENVIRONMENT. Please report any bugs you find in the v4 beta bug forum. Installing Blesta See Installing Blesta in the User Manual for instructions. Upgrading Blesta See Upgrading Blesta in the User Manual for instructions. Release Notes See Blesta Core - Version 4.0.0-b1-b6. SEE BETA 6 ONLY For older releases see all Change Logs. What to Test! 1. TEST EVERYTHING. Test email as well, both PHP and SMTP delivery as Swiftmailer was updated in this release. Known issues 1. None

To request text fields like username/password you'd need to either use the universal module or probably preferably create a new module that can integrate with your auto install script. The issue is that it would have to be ordered as an addon to your cPanel service, because cPanel uses the cPanel module for provisioning. If you want it to be apart of the same service during checkout, you'd have to modify the cPanel module to add these additional fields, and then perform an additional API call within the cPanel module to your auto install script. That's all possible to do. If you need help, check out https://www.blesta.com/development/

I see what you're saying. I suppose it would be normal that there would be a past due invoice. Per the docs - https://docs.blesta.com/display/user/Auto+Cancel the plugin schedules for cancellation a service that is suspended. The service is suspended because there is an invoice that is unpaid, so it's natural that the service would be scheduled for cancellation because of a past due invoice. However, the plugin does not void the past due invoice. Perhaps this would be a good feature request, to void the invoice. I'm not sure this would be best suited for the plugin, or as a setting to the core when actually performing the cancellation as the plugin only schedules the cancellation.

You're welcome. My suggestion for a bounce not being sent is to set up an auto responder for that mailbox on your mail server that sends an automated reply like "Please visit http://.... to open a ticket. If you're trying to respond to an existing ticket, use the link provided in the email for the ticket."

Yes, you can update the most recent invoices.id_value to match invoices.id (but *do not* change invoices.id). This may result in invoices with duplicate values. After this, subsequent invoices should have an invoices.id_value that increment by one unless you've set an increment value other than 1 under Settings > Company > Billing/Payment > Invoice Customization. Also, will only stay in sync if you have 1 company. (Addon companies would compete for invoices.id)

The internal ID is required to properly apply the payment to the invoice.

The "Ticket Updated" email template contains a tag: https://{update_ticket_url} that I am pretty sure has the full URL to the ticket.

Oh, so you want people to reply to tickets via email but not open them via email? Currently the system doesn't work that way, though I imagine you could have someone modify the support manager for that purpose.

Generally yes, but this is not always the case because +1 month isn't always the same day the next month. Consider a service that was added on Jan 31, there is no Feb 31. The renew date is moved forward when a service is invoiced.. so, the invoice in your case will always be generated 2 days before the next renew date, and due on the renew date, and then the renew date will be pushed forward +1 month, or whatever the term and period designate. Yes, 7 days after the invoice is due per your setting.

Nothing official, and I'm not aware of any 3rd party extensions. What level of integration are you looking for? You can export transaction data from Blesta in CSV format which you may be able to import into Quickbooks.

Per https://docs.blesta.com/display/user/License+Manager a status of "unknown" means the license data does not exist or is corrupt. Regarding RSA keys, those should be generated for each license that is created within Blesta. I'm assuming you've installed both the License Manager plugin and License Module and have create a Package using the license module, and added a service with the Package? In which case, there should be a public key that can be fetched.

There's a new Facebook group for Blesta at https://www.facebook.com/groups/1247599081998754/members/ Consider joining, and inviting others who use or are considering using Blesta.

Did you remove the email forwarder on your server that directs output to pipe.php? You can use whatever address you want for each department, it should just be unique. Since you aren't expecting any inbound email from those addresses, they shouldn't be forwarded into the system. If you want to send a bounce-response, you could configure your email server to set an auto responder with a message.

If services are suspended a day before the invoice is due, when are they suppose to be suspended? On the same day they are due? That's the earliest setting I believe. If so, it may be a UTC date conversion issue, where your cron happens to run at a time where it is seen as the same day. We've made some changes to the way dates are handled in v4, to correct similar issues. I'd suggest testing on v4 to see if it's an issue there. If you're suspending on the "same day" the invoice is due, I suggest moving that value out by 1 day, which should accomplish what you're after for the moment.

For the department, select None for Email Handling. The email template "Ticket Bounce" is sent when a ticket cannot be opened, but this assumes the response would be processed by Blesta at all. So, I'd probably suggest a no-reply@ address, and make that clear in your email templates that tickets must be updated via the UI.

Does it default to 'G' when visiting that link sometimes, or only in the support manager? If it's a 'G', check the image link and see if it's the same. If it is, then maybe a caching issue, or issue with Gravatar.

"Invoice Days Before Renewal"