Paul

Edit the Product under Settings > Company > Modules > Universal Module. The "Name" field is the label. Change this to whatever you want it to appear as.

That should be package name and label. The label for most packages is a domain name, but it depends on the module as the module sets the label.

It sounds like your PHP curl is not accepting bitpay.com's SSL certificate. This should be fixed on your server, but you may be able to get around it by editing components/gateways/nonmerchant/bitpay/lib/bp_lib.php. Search for CURLOPT_SSL_VERIFYPEER and change it from 1 to false. You may need to change CURLOPT_SSL_VERIFYHOST also, but I'm not certain.

Go to the clients profile page, click Payment Accounts under Account Actions. Here all their payment accounts are listed, and there is a radio button on the left. Select the payment account that should be used for auto debit, and click the "Use for Auto Debit" button.

Auto Debit Days Before Due Date of "Same Day" means that it will try to charge them on the invoice due date, not the day the invoice is generated. Also check that one of the payment accounts is set up for auto debit, and that Auto Debit is "Enabled" on the client profile page (It's in the left column, client detail box)

There is no blesta.php in the download zip. When you upload beta 2 overwrite your existing files, but make sure config/blesta.php is still in place. If your FTP program deletes config/blesta.php instead of overwriting your files (Since there is no config/blesta.php in the zip) then it's a bad FTP program and should be punished.

During install blesta-new.php is renamed to blesta.php and populated with your database information. So, when upgrading, you should have a blesta.php file in the config directory. If you don't it was deleted and you'll need to recover it in order to upgrade.

Interesting, your example looks a lot better. These buttons no longer exist in 3.2 though, so it's unlikely to be an issue going forward.

You could also manage the service after you set it up, and schedule a future cancel date out 24 months. They'll get billed until it's cancelled. Under Billing > Services, you can sort by Scheduled I believe to see one that will cancel soon.. if they renew, you can edit the cancel date out another 24 months.

We'll be making further updates to the migrator soon, especially once we have price overrides completed. Price overrides will solve a lot of the issues with package pricing since it's a well used feature in their software. SolusVM could probably be mapped better now, I'm not sure the exact reason it wasn't mapped to begin with, it may have been that it wasn't ready yet.

Thanks for the suggestion, I'll take a look at this shortly. When you use HTTPS it complains about some resources that link directly to http, so I need to figure out what's going on there first.

The summary/title field is VARCHAR 255 in the database, so it can only hold 255 characters. If fewer characters are being allowed via the importer or method that handles the summary, it could theoretically be expanded to 255. The detail field is a text field in the database which I believe can hold 64KB.

Click on notes on the left where the client name is on their profile. Then, click on the row (or edit) for the note in question. Chances are, the note appears in the detail field in its entirety. The summary would be truncated because it's a summary.

You need the open source PHP library phpseclib which handles encryption without adding any requirements to PHP. Of course, if you're selling an application that's not written in PHP, or you just don't like phpseclib, you can use a different encryption library. You aren't locked into using phpseclib but we use it and it works very well. Our documentation will include sample code that you can use within your application. The documentation will be available very soon, and we'll start selling the extension just after 3.2 is officially released. Mike is right, the license is good for a single installation of Blesta and there are no restrictions on how many companies you have it installed for.

I believe what you're recommending is part of CORE-828. The idea is persistence across upgrades. You add your CSS, Javascript overrides and when you upgrade those still exist. What I'd recommend doing in 3.2 b1 now is to edit the structure.pdt file and link your custom CSS. Then, when you upgrade you'll just have to add the link to your custom CSS back to structure.pdt. After CORE-828 is implemented, you obviously wouldn't have to do this. Keep in mind though, all the colors can be changed under Look and Feel in the settings, admin and client themes. Creating your own color scheme is the quickest way to get up and running with something that at least matches your website. I think of there being 3 levels of customization. 1. Change the theme, or create a custom theme in Settings > Look and Feel. (Simplest) 2. Override some CSS styles (edit structure.pdt and add your custom CSS override file) (More difficult) 3. Copy the template directory, rename it and go nuts. In 3.2 b1 you can select the new templates under Look and Feel > Templates. (Most difficult)

I'd like to hear more from others about typical use of this feature. Is it better if you can choose the behavior on a per-ticket basis, or for it to be automatic for the department? We want to be careful about adding unnecessary elements to the UI, but if putting the option on the ticket reply page is the best option (what Cody suggested) then it may be the way to go.

I would prefer it to be a configuration option in the UI for the support manager. Perhaps a department setting. If we stay on the current page, I think we need a way to ajax-display new replies when viewing a specific ticket. We should have this anyway, but it becomes even more important.

@OP let me know if you'd like this thread moved to the feature requests forum

Avatars for the ticket system use Gravatar. You can sign up for Gravatar at http://en.gravatar.com/ and upload your avatars. They are associated with your email address, so as long as the email address matches the one in Blesta then it will be displayed.

Check that your temp directory is set properly under Settings > System > General. If Blesta can't temporarily write the invoice PDF to disk, it may not be able to send the email.

Unfortunately it didn't make it into this release.

I discovered the issue. A trial had already been issued in the past. When a trial has already been issued for the same domain, the original trial key is returned from our license server. This is to prevent perpetual use by trial licenses. So, I manually created a new trial key and it appears to be working. Please check your email from the login details.

Is the server load balanced with multiple IP addresses or behind a proxy? If so, that could be the reason. Also make sure that port 443 egress is open and curl-ssl is in your PHP.

Is this what you mean by WHMReseller? http://deasoft.com/whmreseller.php .. or, just a reseller account through WHM?

Did you take a look at the ticket system changes we made?