Paul

It seems as if the Support Manager upgrades have not been run, but if you're not seeing an Upgrade button for the plugin under Settings > Company > Plugins > Support Manager, then something went wrong. Normally we would suggest rolling back to a backup of your database prior to the upgrade, and attempting the upgrade again. If that's not feasible, you could install the same version in another location (start a trial) and compare the support manager tables between installations. Your live environment should match, structurally, the tables and columns across both. If it doesn't you can manually create those tables or columns.

Did you run /admin/upgrade after uploading 3.6.1? If not, do that. After that, go to Settings > Company > Plugins, and make sure no plugins have an upgrade waiting.

Modules are responsible for presenting service related fields during checkout, so this would be a question for the author of the NOC-PS module. For other types of fields (checkbox, radio, drop down, quantity), these can be added as configurable options. It sounds as if a hostname field is something that should be standard when ordering a dedicated server via NOC-PS, no? I'm assuming it supports the ability to set the hostname for the server, so it would make sense for it to ask for it.

You may be interested in the auto cancel plugin included in Blesta 3.6. https://docs.blesta.com/display/user/Auto+Cancel

Please see CORE-1935. Thank you for the suggestion, this has come up several times and adding an icon indicating that the row can be expanded is a simple fix to alleviate some frustration. User experience +1

We would rather focus on the core as well, but we promised the mass mailer in v4 and are planning to deliver on that. We are continuing to make improvements to the core, and with the exception of the mass mailer, v4 is largely about the core. The minPHP upgrade and raising system requirements to PHP 5.4+ puts us in a pretty good position going forward. There will be usability improvements in v4, and probably every feature release in the foreseeable future. There are some tasks in Blesta that can be streamlined and simplified and we appreciate the feedback we've received. We're on it!

The error you're receiving regarding using the word test in the beginning of a domain is an error returned by cPanel. We'll have to look at periods in usernames, didn't realize cPanel ever allowed that.

Yes, but there's a difference. Your web server is executing it, vs cron. If the issue is executing it via cron, then your cron user may not have proper permissions or access to the mysqldump binary whereas your web server does.

Question -- does the cron send SFTP backups, but not Amazon S3 backups, or neither? Blesta uses the mysqldump binary to perform a dump of the database prior to sending it to S3 or the SFTP destination. If your CLI version of PHP does not have permissions to execute mysqldump, or it's not in the system path, then that could be the cause of all of this. To test, you can SSH in as your cron user, and type "mysqldump" or "whereis mysqldump".

Please see CORE-1912 Suggestions on sample email template content are welcome. Also, thoughts on the 2 notice proposal (email to clients on scheduled cancellation, and actual cancellation). Perhaps these notices should be able to be enabled/disabled independently. I suggest we have them both, or at least final cancellation notices disabled by default.

If you create a billing contact, and want notices to go to the primary contact as well -- add another billing contact using the primary contact details. Both billing contacts will receive the emails. Perhaps a granular per-contact setting for email notices would be ideal, allowing each particular email to be toggled on/off for each contact. We have had several people say that their primary contact is the CEO/Director/IT Head/Board Member/etc etc and that they do not want them to receive invoice emails. Setting up a specific billing contact, causes all billing related emails to go to that person instead for this very reason.

I hereby award thee Best Post of the Day

There is no current way to do this, all tickets can be viewed under Support, and will automatically update via ajax as new ones come in. To add a widget to the dashboard to show tickets, you'd need to create a plugin designed to do that.

The key I provided to you has not been activated. If you entered this key in it's entirety (including the trial- at the beginning) then your firewall may be blocking port 443 egress. Make sure this port is open for outbound connections as it's necessary to communicate with our license server for verification.

Did you try the key I PM'd you?

If they were there before, did you run /admin/upgrade?

I PM'd you a new trial key

You can download it from Github at https://github.com/CyanDarkInc/cPanel-Extended according to the OP. The files should be uploaded to /components/modules/cpanelextended/ and then you should be able to see and install it under Settings > Company > Modules > Available.

That's what I would suggest, if the auto debit task already ran today as it won't run again until tomorrow. For some reason, Blesta doesn't think those should be auto debited. I would double check that a payment account is selected for auto debit, that auto debit is enabled for the client, and that the invoices are due in accordance with the setting for auto debit days. You can open a ticket with us if you'd like me to login and take a look and see if anything is out of ordinary.

After uploading over all the files run /admin/upgrade in your browser to update the database. You may also wish to ensure that your license is covered by support & updates. If you purchased it over a year ago then you'll need a support & updates plan. Unless it's a monthly license, then you're good to go.

Where is the feature request? We were talking about this briefly internally yesterday. Managing the plugin and being able to disable the ticket system and knowledgebase independently would probably be ideal.

The email templates have an option for whether to include attachments. We could potentially build in the functionality of including the attachments in the emails but have it unchecked by default (current behavior). It couldn't be a company setting because the support manager is a plugin. I like the idea of having a link to each attachment within the email if any exist in the reply. That gets around any limitations on the attachment via email but makes it simple to see and download the attachment.

Just following up on this, everything still working properly with your auto debit cron?

For reference, the module now lives at https://github.com/blesta/module-tastyinterworx We may accept pull requests from developers wishing to improve the module. Any contributions should follow our style guide.

The tag can't be used when replying to a ticket, only within the ticket email template under Settings > Company > Emails. Perhaps we should include a conditional for this tag to notify the recipient that one or more attachments are included in the update and they need to view the ticket online to download the attachments. Open to suggestions on how the original default email template should be reworded to handle this.