Paul

I would suggest using piping for email tickets if possible. You could use a subdomain if necessary, like support@department.domain.com, and possibly even forward email to this address. Blesta will not process any task more frequently than every 5 minutes. This has, in part to do with race conditions and other potential issues. We may revisit this in the future. Piping is instantaneous though, so even better than every 1 minute.

Contract terms are something we definitely would like to add, it's come up a few times. If you want to stop billing on a service after 12 months, you could scheduled a cancellation date. On that date, the service would be cancelled and no longer invoiced. This would, of course have to be set manually after the service has been activated. You say they would have to "renew once the year is up", but how would that work exactly?

+1

Yes Mike, you are right Think this should be the default Packages page, and the current list-all be moved? I still can't help but think we could do this better.

I definitely want to add some organization to Packages. The challenge is that Packages can belong to more than 1 Package Group, and it may not be readily apparent that this is the case if you edit a Package under 1 group, and see it listed under another. This is a good time to start a conversation about this though, maybe that's not necessarily an issue? How do you envision this working/looking? We could have a tab for each package group, but this could also become unwieldly. And of course, if we're displaying packages within the group, each group would needs its own pagination. Anyone care to mock up some suggestions?

Blesta will prorate their upgrade to the end of the current term and charge them the difference. If it's a monthly or a yearly package, it makes no difference. There is a setting separately if you want to issue credits on downgrades. Some people don't want to issue credits for downgrades so you'll want to make sure this is set the way you want. Settings > Company > Billing/Payment > Invoice and Charge Options: "Allow Prorated Credits to be Issued for Service Downgrades".

Do you mean on a client profile page, or within the client area? Services are all listed within the Services widget, but I can see how grouping these together would make a long list easier to digest. This is how things are sorted on an order form, if you add more than one Package Group to an order form.

Yep, use PHP 5.6 for Blesta 3.6.1. We are working to have support for PHP 7 in v4.0 if possible, have had issues with Ioncube's beta loaders.. and I wouldn't suggest using Ioncube beta loaders anyway.

Just read through some of the posts in that WHT thread... they were using MD5 passwords?!! Seriously. They might as well be plain text. We switched to bcrypt, HMAC-SHA-256 hashes in Blesta 3.0 years ago and wrote about it a year before v3 was released here - http://www.blesta.com/2012/08/17/blesta-3-0-more-on-security-video-2/ Nobody learns, and big companies like Penton have no excuses. They have the means.

I saw this briefly on another website on Friday, that they were selling the leaks. Hotscripts was also affected among others. Double checked that the password I was using there was unique, and it was. With so many properties being hit, I can't help but think Penton was negligent in some way.

Did that solve it?

You would need to void the transactions that are responsible for the credit, and then, if necessary, re-record the transactions so that they are for the correct amount. If you imported from the other system, Blesta may have created a lot of transactions in an effort to balance things out and maintain the credits that you had in the other system (which are not properly accounted for). Voiding some transactions (uncheck use gateway), and re-recording for different amounts is the easiest way to adjust the credit if you do not want to create an invoice for that.

Welcome! Thanks for choosing Blesta, and we're glad you're here! Can't go wrong with Tennessee, sometimes I wonder why I'm still in California. You're right about Mike. Good guy, passionate about Blesta, and he never sleeps! I've talked to him after 2am British time on multiple occasions.

That's it! Cheers

Markdown is already supported for tickets, in the Support Manager. Are you suggesting replacing the WYSIWYG Editor with a single field that supports Markdown? (Instead of HTML/Text) Do you suggest using a Markdown compatible toolbar for those unfamiliar with markdown or to display a preview?

Yes, as Mike mentioned.. Or, you can create an invoice to consume the credit. In Blesta, credits are unapplied amounts from transactions. You should be able to find one or more transactions that do not have some amounts applied to invoices. You can void these transactions, or create an invoice to use them.

This. I can't really say anything other than at a minimum, what you're doing now should continue to work as it does.

cPanel may automatically do this, or you may need to manually.. add the hashbang for PHP to the top of your pipe.php file. Your path to PHP may be different than below, /usr/local/bin/php, or..? #!/usr/bin/php

Sounds like a "Root Web Directory" setting: Settings > System > General.

This would be entirely dependent upon what forum software you use. This could be created as a plugin, or a modification of the order plugin. (Preferably its own plugin)

I don't have an ETA on CORE-923 but I went ahead and assigned it to our "Short Term" bucket. You could accomplish this on your own if you want to, since Blesta is open. The simplest approach is to write invoices to disk when they are created or when their PDFs are originally requested, then check if they exist on disk prior to generating a new PDF. If it exists already on disk, serve that one instead. A developer shouldn't have too much trouble figuring out how to do this. Thanks for the kind words

You're looking for a custom report to see who is in what client group? Here's the docs on custom reports - https://docs.blesta.com/display/user/Generating+Reports#GeneratingReports-AddingaCustomReport The query you'd need to include in the report will depend on all of the data you expect to be included in the report.

We have no plans to allow clients to be members of multiple client groups. This would introduce ambiguity because client groups can have their own settings, which in turn might conflict.

Thanks, I've moved CORE-737 to the short term bucket. In the meantime, there is an option to block or force manual review of orders that use free email addresses with Maxmind.

Very nice, thanks for the contribution!