Paul

I see the problem, you need to switch to Blesta!

We are working on a fix for this in 5.11.3, you can try this out now if you like: Edit the file ~/plugins/import_manager/components/migrators/whmcs/whmcs_migrator.php Around line 70 look for the $actions code block, replace the entire block of code with the following (We moved importTransactions to below importInvoices.) $actions = [ 'importStaff', // works 'importClients', // works 'importContacts', // works 'importTaxes', // works 'importCurrencies', // works 'importPackages', // works 'importPackageOptions', // works 'importServices', // works 'importDomains', // works 'importInvoices', // works 'importTransactions', // works 'importSupportDepartments', // works 'importSupportTickets', // works 'importAffiliates', // works 'importMisc' // works ]; If you try this, let us know how it goes.

Upon further inspection (and other reports), I believe there is a bug in 5.11 preventing the transactions from being applied correctly during import. At this time we'd recommend importing on 5.10.3 and then upgrading to 5.11.2 after that. We are trying to reproduce the issue now and if we can, we hope to have a fix in 5.11.3 soon.

Upload an image for what purpose? Clients can upload images and other documents within tickets. There is also a Client Documents plugin where staff can add documents to a client's account that the client can access and download in the client area. There's no option currently in terms of "custom client fields" for uploading images or other files. A feature request and a case for this, if that's what you're looking for could be made here https://requests.blesta.com

If the invoices are closed, they should have transactions applied to them. In Blesta, the sum of unapplied transactions make up the account credit. If you click on the invoice row, it will expand to show which if any transactions are applied to it. Is your invoice closed with no transactions applied to it?

Did you check the option to balance credits on import? What version of WHMCS did you import from, and did you import into Blesta v5.11.2? Are there open invoices in addition to the credits? If so, Blesta will apply the transactions to any open invoices starting with the oldest invoice when the cron runs, but you shouldn't enable the cron unless you're ready to go live unless you disable all other automation tasks under Settings > Company > Automation first so that it only performs the apply credit option. Because WHMCS does not properly account for and track invoices and transactions the option to balance will attempt to make the account balance match up once imported into Blesta. In Blesta, every transaction applied to an invoice is tracked and associated. So in cases where an invoice is simply marked as paid with no transaction, or a credit is created out of thin air with no transaction, the only solution is the balancing option which will either generate a credit or generate an invoice to consume extra credits.

Much of the interaction has moved from our forum to our Discord server. New releases are mentioned there, on our X account @blesta and on our blog.

We have a task to fix this for 5.11.3 per https://dev.blesta.com/browse/CORE-5386 In the meantime, you can check each card to deselect them, then check them again to select them and you'll be able to choose the colors correctly and save.

A blank page usually indicates an error. Did you check your ../logs_blesta/ log directory (Full path set under Settings > System > General)? It may contain an important error. If you upgraded to 5.11.2, did you make sure to run /admin/upgrade? If you visit Settings > Company > Modules, the module does not have an Upgrade button next to it?

The Webuzo team already created a module for Blesta, you can find it here https://webuzo.com/docs/billing/blesta-shared-hosting-module/

If you want new clients to never have access to ACH, uncheck the option in the order settings. Packages > Order Forms: Settings tab. This will cause new registrations to not have access to ACH. If you want to grant them access in the future, it can be done on a per-client basis.

The invoice (pdf+json) cache can only be generated when the invoice is actually generated for view, which occurs if the invoice is being sent to the client or the client or staff view the invoice. Are you suggesting that the invoice PDF+json should be generated as soon as it is created? There are a few concerns with this. 1. Staff may create an invoice, and want to edit it. If it hasn't been sent to the client or viewed yet, then it could be edited prior to being sent. 2. Generating the PDF takes a significant amount of memory and CPU time. If PDFs are always generated when invoices are created, it will require significantly more resources and time during the "Create Invoice" automation task, at least for cases when not using proforma. Keeping invoice creation light increases reliability.

You can create a 1 week service if this will be an ongoing basis. Otherwise, there are 2 options. Charge them a partial amount each week manually as staff, which will slowly reduce the invoice balance until it is paid Adjust the invoice to 1/4 the amount and create 3 additional invoices. Depending on the due dates of the invoice and your auto-debit settings, you can control when an automatic payment will be attempted.

There's not currently a way to parent an existing domain. Essentially the domain within the services table in the database must be updated so that services.parent_service_id is updated to reference the parent service ID. A price override would need to be set as well to make the domain free. So this could be done with this database update, but there's not an option to parent an existing domain/service in the UI. I can see this potentially being a useful feature https://requests.blesta.com

Make sure it is enabled on the order form itself. Packages > Order Forms: Edit. Also make sure Human Verification is configured correctly under Settings > Company > General: Human Verification.