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No, I didn't check the option to balance credits. None of our clients have any credit, we don't use credits, so I thought it wasn't necessary. I have the latest WHMCS version, 8.12.1, and the latest Blesta version, 5.11.2. There are a few open invoices, but most are closed. I will restore a backup from before the import and run the import again with the balance credits ON. Thanks.

Make sure it is enabled on the order form itself. Packages > Order Forms: Edit. Also make sure Human Verification is configured correctly under Settings > Company > General: Human Verification.