Leaderboard

@Kian For these use cases, I suggest you use a 3rd party helpdesk with Blesta. I am going to be bias and recommend Cerb. They are going to have all those features you are asking, and then some. I do not work for Cerb but I am the author for the free plugin that integrates Cerb and Blesta. We use both for our company and in fact we run multiple brands. All our staff work and operate out of a single interface which is Cerb for sales/support/billing/etc helpdesk tickets. We then use Blesta for billing, service and client management. In my opinion, Cerb has a higher learning curve to get started vs the built in helpdesk with Blesta but it is well worth it in the long run. If you have specific questions around this, reach out, happy to help. -Adam