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Presently there's no way to access the suspension reason within the suspendService() method in modules. Looking at the source in app/models/services.php this is because the updated suspension_reason isn't set until after suspendService() runs, thus the suspension_reason field in the $service object is incorrect (ie it's the old/previous reason, if any). It would be great to be able to pass this value along to modules which may have their own methods of notifying customers, taking actions, etc.

transfer the services and deactivate the account. blesta has a setting to not allow multiple accounts with the same email, enable that