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Declined means the bank declined the charge. Error means there could have been a problem with the gateway and the charge may otherwise go through. In both cases, the charge did not complete and will not settle. However, there is a major distinction between the two. In the case of a decline, there can be many reasons. Account doesn't have the funds, or the address doesn't match the one provided (AVS mismatch). Whatever the case, you should check Tools > Logs > Gateway to see what the raw response was from the gateway which may give more clarity to the reason.

It has come to our attention that under some circumstances in Blesta 4.7.0 (e.g. when a client is adding an addon service through the client interface) users can receive a fatal error "Undefined property: Services::$Clients on line 5159 in path_to_your_blesta\app\models\services.php". This is a bug that will be resolved in 4.7.1 (CORE-3271). You can fix this issue by changing app/models/services.php lines 5112-5114 from if (!isset($this->Packages)) { Loader::loadModels($this, ['Packages', 'Clients', 'ClientGroups']); } to Loader::loadModels($this, ['Packages', 'Clients', 'ClientGroups']) Or you can override app/modelsservices.php with the attached services.php file services.php

I think the best question is, what are you intending to use the transactions for? You don't have to use a status like "Returned" if you don't want to or your payment processor does not support a similar status. Different payment gateways provide different transaction statuses, and the statuses Blesta supports covers pretty much all of them in a generic way. Typically: Approved - payment received Declined - payment declined/refused Voided - payment voided/invalid Error - payment error occurred Pending - payment may be received but awaiting confirmation; on it's way; authorized but not yet captured Refunded - payment was probably Approved in the past, but has now been refunded back to the client Returned - payment was probably not Approved in the past, but any money received was returned back to the client Use, or don't use, those statuses to your liking, but "Approved" should be your successful payment received status and all of the others are not.