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I understand the philosophy and I agree that voiding something makes it invalid but then I need a workaround to be able to void invoices that are long past due without having it unsuspend any services. The answer is probably that services past due should be cancelled but I prefer to hold off on any extreme and irreversible actions until absolutely necessary. If in fact an invoice was created in error then you have to manually log into Blesta to deal with that situation so it would seem logical that in the same effort the wrongly suspended service could be unsuspended manually. With the current situation at hand these are some other factors to consider: When the invoices are voided, cron will unsuspend the services and send emails to the clients stating their service was reactivated. You will double check everything is in order and confidently log out of Blesta but minutes later cron will run and there is no staff notification that services have been unsuspended so you will be giving away free hosting for at least one billing term until a renewal invoice is generated and you eventually realize what has happened. Let's assume you've setup email alerts for everything on Cpanel/WHM so 5-10 minutes later you get multiple emails about services being unsuspended. You now have to log back into Blesta to re-suspend all the same accounts that were wrongly unsuspended and this time cron will send an email to the client stating their service was suspended. There is no Email Template for when a service has been scheduled for cancellation or for when a service has been cancelled. I do not know if Blesta sends a canned email notification to the client in these situations but if there is no Client Email Template for the event then I assume that no notification is issued to the client. Depending on the outcome, the client may take the free hosting and never mention it, they may inquire about the multiple emails, they may ignore the emails, they may report you for spam, etc. To avoid creating a situation of uncertainty I am proposing that a checkbox option be added somewhere to toggle whether manually voiding an invoice automatically unsuspends services. I certainly see value in having it work either way depending on your operational philosophy so a toggle seems like a good idea.

Hi Tyson, Despite, it sounds logic and correct, I can positively confirm, that it's not always sufficient. Had just the same issue. Despite repeatedly overwriting ....After upgrade from 4.2.2 to 4.3, I still had roughly 100 files from 4.2.2 left. A comparison with meld between the live files and a fresh downlaod was the proof and the fix, as well as dozens of errors and little problems gone, within the first minutes of testing

You can do the Blesta license manager but you have to pay for it to be added to your license then you can add it via: https://blesta.store/plugin/support_manager/knowledgebase/view/7/how-to-use-the-license-manager-plugin/

If you are upgrading you should NOT delete your blesta.php You only rename blesta-new.php to blesta.php IF and only if you are doing a new install, if it's an upgrade you can just ignore the blesta-new.php or delete it if you don't like it hanging around. Also as a suggestion, you should never delete a file if you are not 200% sure of what you are doing, best thing to do would be to rename it to something else so you can move/rename it back if it was not the right thing to do. If you have your blesta.php from before your upgrade I would suggest restoring it, if not restore your whole account if you have a full backup.

That would be a big help for me, specially invoice terms and Package names, thanks! (Well, all of them )

We use it for invoicing our retail customers and recurring invoices for our managed services clients. Works very well. We export the transactions into QuickBooks using some PHP code posted in the Blesta forums.

You can sell software licenses, game licenses, a client I used to have used it for selling office space. With Blesta the world is your oyster.

Hi, You could use it for selling software, Blesta use their own software to sell their software I haven't tested it for anything else but anything you need to invoice for it could be used for. A plumber, for example, could set up a client every time he does a job, create an invoice, print and hand them, or email it to them.