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Go to: /plugins/support_manager/views/default/client_tickets_reply.pdt Find: <strong><?php echo $this->Html->concat(' ', $first_name, $last_name);?></strong> Replace with: <php if($this->Html->ifSet($reply->staff_id) == '' && $this->Html->ifSet($reply->staff_id) == 0){ ?> <strong><?php echo $this->Html->concat(' ', $first_name, $last_name);?></strong> <?php } ?> Or remove the bit Paul said lol

Thank you to both.

/plugins/support_manager/views/default/client_tickets_reply.pdt is the file you want to edit. Search for the term "gravatar". You'll want to comment out that line to not display any gravatar associated with your email. Then, comment out the line 2 lines below that one that contains $this->Html->concat(' ', $first_name, $last_name); That should do it, I think, but you may need to comment out more lines below that, I haven't tested it.

If you set a private key passphrase you are preventing Blesta from running cards automatically, and you should process cards manually under Billing > Batch. Hopefully the note at the top of that page is clear: WARNING: Setting a passphrase will prevent locally stored payment accounts from being automatically processed. You will be required to manually batch payments by entering your passphrase.