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I hope this can be helpful for someone else with the same problem as I had. I noticed on our servers that mailparse was only installed for cli and fpm and not for apache2, thus I had to include it for Apache too as follows: we are using apache2 with php7.0. on ubuntu 16.04 1. find path of file mailparse.ini: # cd /; find / -name *mailparse.ini /etc/php/7.0/mods-available/mailparse.ini /etc/php/7.0/fpm/conf.d/20-mailparse.ini /etc/php/7.0/cli/conf.d/20-mailparse.ini 2. I then copy mailparse.ini from cli to apache2 and needed to edit and include the full path: # cp /etc/php/7.0/cli/conf.d/20-mailparse.ini /etc/php/7.0/apache2/conf.d/20-mailparse.ini # nano /etc/php/7.0/apache2/conf.d/20-mailparse.ini and add full path as: extension=/usr/lib/php/20151012/mailparse.so the full path I got from running # find / -name *mailparse.so 3. Restart Apache: # systemctl restart apache2 4. See if apache restarted without errors: # systemctl status apache2 and now my test.php file with phpinfo(); shows mailparse support! :-)