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Another possibility is if you have a owned license, the support and updates have expired.

Hi there I think I spoke to you on our Live chat system we offer a 14 day trial of the software which you can download straight from our website at the bottom.

Good point there, I didn't actually thought of that given that he tried to upgrade the installation.

That may seems odd but I can think of two reasonable things to confirm and look into... 1. During the process your license could of literally expired. For example if you were doing the updates in between the late night and very early morning of Midnight. With that said you should confirm that your license is "still good" or if an outstanding invoice for it has to be paid off. 2. Your IP could of changed for one reason or another. Verifies this and if it did run the re validation. Other than that then yes that is very bizarre then.

I believe you would need to direct this to Blesta.store for if they are able to provide this. Ideally though every software on this globe should come with a free trial before you has to swing out the credit card.