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You are always welcomed! Good luck with getting a resolution to this error and upgrading!

No worries, thanks for chiming in though! Much appreciated.

I am sorry that your still having difficulty with this but I am sure within a couple of hours or so someone who able to help you out with this error will attend to this.

For your second go at this you can ensure that you apply the hotfix beforehand. That will hopefully resolve this problem for this retry.

I am all for this idea as well, I seemingly have nothing but issues each time I have to upgrade... which is weird because I have been able to migrate from one host to another just fine.... but upgrading, holy cow it is stressful and never goes well

What are you looking to have completed?

I can link you a support ticket yesterday from BuycPanel where they messed up my cpanel license for 3 days, I had paid it should have been active. They have messed up my solusvm once before also. Mistakes happen mate no matter what company. It's what support does to rectify the situation that's important, but to do so they need a chance and understanding of the problem and exactly what product is being refered to, evem buycpanel can't fix all issues within 20 minutes. Be patient young grass hopper I'm sure he didn't even know there was an issue until you messaged him and from there he has to do research as well to come up with the viable solution.

We did but mistakes happen in life. Unless you are a computer you can't get everything and a bit of politeness doesn't cost money, he didn't even give us a chance if you look at this thread time and the ticket. The thread was posted at 04:58 PM GMT. Ticket Open time: 4:59PM GMT. I always look at the customers side in the system and on the forum if it's a customer but common courtesy is required when talking to people.

We are not in a hurry to implement this, due to more highly requested items. We do have plans to do it eventually though, and the default option would be not to update automatically. The preferred method would be to click a button to upgrade. In terms of automation, there would be some options. [x] Never update automatically [ ] Security patches only [ ] Patches only (including security) [ ] Minor releases (including patches) [ ] Major releases (including minor releases and patches) [ ] BETA RELEASES (AT YOUR OWN RISK) Something like that.