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I need to come back to this and document the code for anyone wanting to use this but I was able to modify the client area a bit for support tickets in v4.0 Version used: 4.0 Backup all Support Manager files and database first!!! The following allows you to: 1) Add the status 'On Hold' 2) Add the different statuses in 'tabs' like you see above 3) Modify the status (mainly to change 'open' to Awaiting Staff or Client Reply') What I did not do: I did not edit the 'tabs' on the client view page from the admin side; it's only edited under Support -->> Tickets on the admin and client side. plugins/support_manager/views/default/admin_tickets.pdt Line 8, add: ['name'=>$this->_('AdminTickets.index.category_on_hold', true) . ' <span>(' . $this->Html->_($status_count['on_hold'], true) . ')</span>', 'current'=>($this->Html->ifSet($status) == 'on_hold' ? true : false), 'attributes'=>['href'=>$this->base_uri . 'plugin/support_manager/admin_tickets/index/on_hold/', 'class'=>'ajax']], plugins/support_manager/language/en_us/admin_tickets.php Line 28, add: $lang['AdminTickets.index.category_on_hold'] = 'On Hold'; plugins/support_manager/controllers/admin_tickets.php Line 102, add: 'on_hold' => $this->SupportManagerTickets->getStatusCount('on_hold', $this->staff_id), Line 179, add: 'on_hold' => $this->SupportManagerTickets->getStatusCount('on_hold', $this->staff_id, $client->id), plugins/support_manager/views/default/client_tickets.pdt Line 15 - 19 become: ['name'=>$this->_('ClientTickets.index.category_open', true) . ' <span>(' . $this->Html->_($status_count['open'], true) . ')</span>', 'current'=>($this->Html->ifSet($status) == 'open' ? true : false), 'attributes'=>['href'=>$this->base_uri . 'plugin/support_manager/client_tickets/index/open/', 'class'=>'ajax']], ['name'=>$this->_('ClientTickets.index.category_awaiting_reply', true) . ' <span>(' . $this->Html->_($status_count['awaiting_reply'], true) . ')</span>', 'current'=>($this->Html->ifSet($status) == 'awaiting_reply' ? true : false), 'attributes'=>['href'=>$this->base_uri . 'plugin/support_manager/client_tickets/index/awaiting_reply/', 'class'=>'ajax']], ['name'=>$this->_('ClientTickets.index.category_in_progress', true) . ' <span>(' . $this->Html->_($status_count['in_progress'], true) . ')</span>', 'current'=>($this->Html->ifSet($status) == 'in_progress' ? true : false), 'attributes'=>['href'=>$this->base_uri . 'plugin/support_manager/client_tickets/index/in_progress/', 'class'=>'ajax']], ['name'=>$this->_('ClientTickets.index.category_on_hold', true) . ' <span>(' . $this->Html->_($status_count['on_hold'], true) . ')</span>', 'current'=>($this->Html->ifSet($status) == 'on_hold' ? true : false), 'attributes'=>['href'=>$this->base_uri . 'plugin/support_manager/client_tickets/index/on_hold/', 'class'=>'ajax']], ['name'=>$this->_('ClientTickets.index.category_closed', true) . ' <span>(' . $this->Html->_($status_count['closed'], true) . ')</span>', 'current'=>($this->Html->ifSet($status) == 'closed' ? true : false), 'attributes'=>['href'=>$this->base_uri . 'plugin/support_manager/client_tickets/index/closed/', 'class'=>'ajax']] plugins/support_manager/language/en_us/client_tickets.php Lines 19-22: $lang['ClientTickets.index.category_open'] = 'Awaiting Company Reply'; // Modify this any way you want to display to your clients in their account area $lang['ClientTickets.index.category_awaiting_reply'] = 'Awaiting Client Reply'; // Modify this any way you want to display to your clients in their account area $lang['ClientTickets.index.category_in_progress'] = 'In Progress'; $lang['ClientTickets.index.category_on_hold'] = 'On Hold'; plugins/support_manager/controllers/client_tickets.php Line 81 - 85 become: 'open' => $this->SupportManagerTickets->getStatusCount('open', null, $this->client_id), 'awaiting_reply' => $this->SupportManagerTickets->getStatusCount('awaiting_reply', null, $this->client_id), 'in_progress' => $this->SupportManagerTickets->getStatusCount('in_progress', null, $this->client_id), 'on_hold' => $this->SupportManagerTickets->getStatusCount('on_hold', null, $this->client_id), 'closed' => $this->SupportManagerTickets->getStatusCount('closed', null, $this->client_id) plugins/support_manager/models/support_manager_tickets.php Line 301, add: where('support_tickets.status', '!=', 'on_hold')-> Line 1192, add: 'on_hold' => $this->_('SupportManagerTickets.status.on_hold'), Through phpMyAdmin, update the database to add 'on_hold' Table: support_tickets Go to structure and add 'on_hold' to the status column

We only ship with en_us, so it looks like it is a custom language. Try changing the language back to en_us and see if the error persists.

The log in Blesta is under Tools > Logs: Module

new version has been released . that has : - patch fix for voiding the proforma invoice. - added support for french and Spanish language .

we are totally busy now, but when we have more free time we can update the them and add some cool stuff to it .

at the moment no offer fort this plugin , as it has a one time payment for small amount (29.99$ one time) and you get lifetime license with support , no renewal fees

How about affiliate plugin mate? http://dev.blesta.com/browse/CORE-1091