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At a minimum there would need to be some confirmation. I like the idea of a self-deleting trash bin. You can recover a mistake, but then not much effort beyond that. It's a little bit simpler than what was originally in the task. Feel free to nudge us on this again a little later.

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I have updated CORE-1589 to simplify it a bit, please take a look and let me know what you think. The idea is that tickets can be deleted, and are processed after a period of time so that if it's accidental it can be recovered before it's gone.

Based on Paul's reply above, CORE-1589 isn't coming anytime soon. The task has been created but that appears to be it for now.

IMHO, I believe that tickets fall under a different category than invoices or transactions, which cannot be deleted. We have multiple departments set up that anyone can email in to, and many of them are spammed constantly. Generally we just close the ticket, but an option to purge the ticket would be nice. We have no plans on deleting client or prospective client tickets, but if we want to review our support tickets, we have to sort through the spam to see tickets that really mean something. As a temporary workaround, we could create a 'Trash' department that no one is assigned to, and transfer all the junk tickets there, but an actual delete option would be really nice.

With the addition of the new 'System' and 'Company' tabs, it would be a nice improvement if the active tab was shown in a subtle highlighted color. Just a thought but I think it makes it easier for users to know where they are in the system.