STEP 1 - Go to Admin --> Support --> Departments --> Edit --> Piping configuration text field
There is a sample line of code that is generated ...
/usr/bin/php /home/username/support.mywebsitename.com/sub_folder/plugins/support_manager/pipe.php plugin/support_manager/ticket_pipe/index/1/
Use /usr/local/bin/php instead of /usr/bin/php
STEP 2 - Open up C-Panel and go to "Global Email Filter"
1) - Give it a title
2) - Use " to " and " contains " from the dropdown menu
3) - Insert your email address ( the one you are using for the "Departments" within Blesta )
4) - Go to " Actions " and choose " Pipe to a Program "
5) - Use the following sample path ( modify as needed per your Blesta installation location )
/usr/local/bin/php /home/username/support.mywebsitename.com/sub_folder/plugins/support_manager/pipe.php plugin/support_manager/ticket_pipe/index/1/
6) - Open up your FTP program, go to " /plugins/support_manger " and give the " pipe.php " file a permission of 755
7) - All done !
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Now the emails from generic email providers ( yahoo, gmail, hotmail, aol ) get piped into my support ticket system.
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STEP 3 - ADDITIONALLY, you can setup the "Mobile Emails" within Blesta and C-Panel, so that the tickets will get sent as "Text Alerts" to your phone.
See Mobile Ticket ( SMS Text Alert ) setup instructions at..
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Hope This Helps.