I've made a nice edit I believe myself for this support ticket counter. I have a OCD of colours and everything must fit in and look modern. So you can tell I'm not a fan of red on my skins. This little tweaker is much nicer in my opinion. If you like it then you can do it by editing a few things:
Go to: /app/views/admin/default/css/theme.css
Put this code anywhere:
.status_box{
background: -moz-linear-gradient(top, #theme_header_bg_color_top 19%, #theme_header_bg_color_bottom 100%); /* FF3.6+ */
background: -webkit-gradient(linear, left top, left bottom, color-stop(19%,#theme_header_bg_color_top), color-stop(100%,#theme_header_bg_color_bottom)); /* Chrome,Safari4+ */
background: -webkit-linear-gradient(top, #theme_header_bg_color_top 19%,#theme_header_bg_color_bottom 100%); /* Chrome10+,Safari5.1+ */
background: -o-linear-gradient(top, #theme_header_bg_color_top 19%,#theme_header_bg_color_bottom 100%); /* Opera 11.10+ */
background: -ms-linear-gradient(top, #theme_header_bg_color_top 19%,#theme_header_bg_color_bottom 100%); /* IE10+ */
background: linear-gradient(to bottom, #theme_header_bg_color_top 19%,#theme_header_bg_color_bottom 100%); /* W3C */
filter: progid:DXImageTransform.Microsoft.gradient( startColorstr='#theme_header_bg_color_top', endColorstr='#theme_header_bg_color_bottom',GradientType=0 ); /* IE6-9 */
}
Then go to: /plugins/support_manager/views/default/admin_tickets_count.pdt
And replace that file with:
<?=$this->_("SupportManagerPlugin.nav_primary_client.main", true);?><span id='blcou' class='status_box' style='margin-left: 5px;margin-right: -10px;padding: 7px;color:#ffffff;-webkit-border-radius: 5px;-moz-border-radius: 5px;border-radius: 5px;'><?=$status_count['open'];?></span>