All Activity

The Webuzo team already created a module for Blesta, you can find it here https://webuzo.com/docs/billing/blesta-shared-hosting-module/

Hello, do you plan to create a Webuzo module?

You can try here https://dev.blesta.com/browse/CORE

if the customer is using the 'Remove' button next to the domain product in the ordering cart. e.g if needed to change the number of years, the cart doesn't allow the customer to re-add the domain name, instead, it shows an error; Am using the latest version 5.11.2 How to replicate this error: Add the domain, and hosting package as usual to the cart, as soon as you reach the confirmation you can remove the domain name (the same domain name), and try to re-add it to the cart, it will protect you with error "The domain .... is already on your cart"

I currently have a production version of Blesta 5.10.3. I also have a test version of Blesta 5.11.2. In my production version when a client checks to see if a domain is available, they see confirmation if the domain is available: However in my test version, they get simply a blank screen: The logs do show that a connection was made to Openprovider, and that the request was processed successfully:

Kind of hard to follow instructions when the tools mentioned do not exist!

I'm having an issue where cards in the /admin/settings/company/lookandfeel/layout show with grey background when first getting to that page. A way to make them show the currently set color is to uncheck and check the checkbox. This is a video of what I'm talking about: https://vimeo.com/manage/videos/1070477940 Steps to reproduce: 1. Go to that url: /admin/settings/company/lookandfeel/layout/# 2. Change the background colors of the cards (I believe it happens even with default colors). 3. Save 4. Go to the page again / refresh. 5. Colors don't show up. I don't know if this is something specific to my installation or is happening to everyone. - PHP 8.2 - Apache - No errors in console

If you want new clients to never have access to ACH, uncheck the option in the order settings. Packages > Order Forms: Settings tab. This will cause new registrations to not have access to ACH. If you want to grant them access in the future, it can be done on a per-client basis.

There is a setting called 'Remove Client Overrides', and when I select it, it seems to make ACH disappear. However, the checkbox does not remained checked and then reverts back for any new client signing up and shows ACH.

I have searched through forums, but I don't see it being answered correctly. I have it set up correctly in Blesta to only accept Credit Card, however ACH is still showing on client page for payment method. Is We are using Stripe as our payment gateway, is this a setting I have to change in Stripe?

Thanks Paul. I already had them enabled on both form and settings. I think it's the GD extension that the Internal Captcha requires. Where do I get that?

Thanks for the reply! I managed to figure out linking the parent_service_id manually via SQL but didn’t think about the price override. I’ll go back and update that. I also submitted a feature request as suggested. Thanks again!

The invoice (pdf+json) cache can only be generated when the invoice is actually generated for view, which occurs if the invoice is being sent to the client or the client or staff view the invoice. Are you suggesting that the invoice PDF+json should be generated as soon as it is created? There are a few concerns with this. 1. Staff may create an invoice, and want to edit it. If it hasn't been sent to the client or viewed yet, then it could be edited prior to being sent. 2. Generating the PDF takes a significant amount of memory and CPU time. If PDFs are always generated when invoices are created, it will require significantly more resources and time during the "Create Invoice" automation task, at least for cases when not using proforma. Keeping invoice creation light increases reliability.

You can create a 1 week service if this will be an ongoing basis. Otherwise, there are 2 options. Charge them a partial amount each week manually as staff, which will slowly reduce the invoice balance until it is paid Adjust the invoice to 1/4 the amount and create 3 additional invoices. Depending on the due dates of the invoice and your auto-debit settings, you can control when an automatic payment will be attempted.

There's not currently a way to parent an existing domain. Essentially the domain within the services table in the database must be updated so that services.parent_service_id is updated to reference the parent service ID. A price override would need to be set as well to make the domain free. So this could be done with this database update, but there's not an option to parent an existing domain/service in the UI. I can see this potentially being a useful feature https://requests.blesta.com

Make sure it is enabled on the order form itself. Packages > Order Forms: Edit. Also make sure Human Verification is configured correctly under Settings > Company > General: Human Verification.

Capture feature can't seem to be responding during client registration. What can be the cause?

I have a customer that would like to pay weekly on one large invoice that I have billed. I would like to be able to setup a schedule that automatically takes $X out of their account at a given interval until the invoice is paid off. Is there a way to do this, and if not is there a better work around than having to manually add the payment at whichever interval my customer prefers?

I know in the admin panel I can unlink a domain from a service and reset the price, so that the domain is no longer free. How I can do the opposite of this? How can I link an existing paid domain to become a free domain on a qualified existing service? Thanks!

Blesta-Version: 5.11.2 Setup: Enable Invoice Caching (pdf+json) Enable Proforma Invoicing Expected Behavior: When an invoice is generated (ie: after client has made the payment) and the "Invoice" is generated, then this should be immediately written to the disk. Actual Behavior: Invoice Data (to be cached) is actually written either when the invoice is sent out by e-mail (cron run) or when a user (client or staff) clicks on the invoice > View option in the user-interface. How to reproduce: Yes, set up as outlined before. Add an Invoice or Service (leading to invoice generation) to a client. Check the uploads/companyid/invoices folder. No generated cache files. Click on view in the web-interface or wait for cron to run and sent out the e-mail: Files present. Additional Item related to this (Low Priority) Proforma Invoices should also be written to disk when generated if invoice caching is enabled. This is not happening at all at the moment.. Bug Affects: Compliance (Regulatory) API Requests / Plugins wanting to fetch invoice data (You will receive a blank PDF, if the invoice has not been viewed by a user or mailed out yet.)

I can ask another support agent again. In the meantime, I do prefer the module to retrieve the retail prices for everything (even if that seems odd). I suppose the API call names aren’t going anywhere anytime soon, so even if the module gets updated, I’ll just change PE_GetProductPrice to PE_GetRetailPrice. I would be very surprised if I’m the only one who prefers this. An option in the module settings, to choose between PE_GetProductPrice and PE_GetRetailPrice could be a nice idea though.

I'm pretty certain there are folks that handle the notices on their own and have it disabled with Enom, so maybe you didn't speak with the right support agent. These are required by ICANN, so you must demonstrate that you are able to send them. It makes sense that they would be hesitant to disable without proof. Unfortunately I couldn't find anything in their documentation about it.

I know Blesta can do it. What I'm saying is that Enom support said they will send notices too, no matter what. I can't disable Enom notices, they are obligatory. The only thing I can do is at least make the prices match, for transparency. Otherwise my customers will receive renewal notices with different prices. EDIT: I can tell them "Don't send notices yourself, I have a billing software that does", but they didn't give me that option. The way they said it, implies I don't have that option.

Blesta can send up to 3 domain renewal notices, ICANN requires at least 2. If you have these enabled in Blesta you can disable these notices at the registrar. The registrar may want to know more about when you are sending the notices and what the content of the notices are. If you wan to rely on Enom sending these out, then you will want to disable these notices in Blesta so that the client doesn't receive extra notices. Since it is an ICANN requirement, Enom will want to know that you are using software like Blesta that sends out these notices before disabling on their side.

I have asked Enom support about this and their support agent explicitly said they are obliged to send renewal domain notices, no mater what, but at least they will show to the customers the retail prices I have set. This is why I want to sync the correct prices, for transparency.